• Welcome patients, clients and visitors in person or on the telephone/WhatsApp, and answering or referring inquiries.
• Assist patients with completing necessary forms and documentation.
• Greet patients/clients and helping them, scheduling appointments, and maintaining receipts and accounts.
• Process billing and payments, using google drive, mindbody and Clinic Solution
• Maintain patient/client accounts by obtaining, recording, and updating personal and financial information.
• Liaising with Medicare and private health insurance
• Keep a clean reception area, ensure equipment sterilisation and cleaning frequntly
• Comfort patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area clam.
• Optimizes patients’ satisfaction, clinicians' time, and treatment room utilization by scheduling appointments in person or by telephone.
• Update, scanning, filing, and mailing documentation. Ensure availability of treatment information by... filing and retrieving patient/client records on quickernotes.
• Protects patients/clients' rights by maintaining confidentiality of medical, personal, and financial information.
• Book and organise staff and clinicians meetings. Liaising with other departments such as Doctor, clinicians, trainers, Sports therapists, Nutritionisits or psychologists with professionalism and discretion.
• Contribute to team effort by accomplishing related results as needed.
• Maintain business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs when needed.
• Maintain operations by following policies and procedures, reporting needed changes.

Job Types: Full-time, Permanent

Salary: $16,000.00 - $18,000.00 per month

Benefits:
• Employee discount
• Flexible schedule
• Maternity leave
• Medical Insurance
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:
• Day shift
• Early shift
• Flexible hours
• Late shift
• Monday to Friday
• Weekend Availability

Supplemental pay types:
• Performance bonus

COVID-19 considerations:
Staffs are full vaccinated, are required to wear masks, common sufaces are sanitised frequently

Experience:
• Medical receptionist: 3 years (Preferred)

Language:
• Cantonese (Preferred
Hong Kong

Salary Criteria