At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Grand Hyatt Singapore is seeking a dedicated, experienced, customer service oriented professional to join the Rooms division as Front Office Manager.

This position reports to the Director of Rooms. The Front Office Manager is responsible for the efficient and smooth running of the Front Office operations, maintaining harmonious and strong relationships with guests and colleagues. He/She will also be responsible for working with the hotel team to maintain the hotel's position as one of the leading hotels in Singapore by driving customer preference.

Duties include:

Responsible for short and long term planning and the management of the hotel’s Front Office operations

Develop and recommend the budget, labour cost plans and objectives and manages within those approved plans

Ensure proper review, analysis and planning to... achieve the customer service goals

Train, coach and counsel associates to reflect Hyatt service standards and procedures

Minimum requirements for this position are follows:

Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds

Possess a service-oriented style with professional presentations skills

At least 4 years of progressive hotel Rooms Management experience

Excellent organizational, interpersonal and administrative skills

Possess a university degree, preferably in Hotel/Hospitality

Knowledge of Opera system is considered an asset

Experience with opening hotels or hotel pre-opening preferred

Flexibility and availability to work early morning and/or evenings, as well as weekends, as needed based on business needs
Singapore

Salary Criteria