Job Type






KYC Operations Group Manager Hybrid ** Heredia Province


Citi Heredia Province Heredia Costa Rica

1 week ago

KYC Operations Group Manager is a senior professional responsible for performing risk and compliance reviews in coordination with the broader Anti-Money Laundering (AML) team. The overall objective is to use cross-functional knowledge to lead the Costa Rica PBWM AML/KYC team to achieve operational goals and maximize
business impact. This role will manage operational planning and performance and is expected to perform
all applicable management tasks for internal KYC (Know Your Client) program at PBWM Costa Rica Citi Team.

Work with Global KYC management team to provide strategic direction and develop all aspects of the KYC control environment (e.g., people, process, technology, andgovernance), by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing, and reporting control issues with transparency.
Ensure that an... end-to-end process assessment is conducted to analyze and determine full impact to volume, capacity as well as procedure alignment, etc.

Adapt to changes in KYC client population, regulatory commitments, internal compliance commitments, etc., as appropriate

Manage multiple teams of professionals to accomplish established goals and conduct personnel duties for team (e.g.,performance evaluations, hiring and disciplinary actions).

Utilize in-depth knowledge of concepts and procedures within own area and basic knowledge of other areas to resolve issues

Effectively supervise the activity of others and create accountability with those who fail to maintain these standards related to end-to-end account blocking drivers as well as client impact assessments.

Identify and escalate trends, issues, technology drivers that impact red flags as necessary to detect money laundering and/or terrorist financing to senior management associated with highly sensitive, high profile complex client relationships within the Wealth portfolio

Represent Know Your Client (KYC) Costa Rica team in multiple forums, internally and externally, including senior management discussions and key stakeholder meetings across the business, compliance, and operations to provide transparency on initiatives as well as key business partners i.e., Wealth Advisors, Regional Business heads, Legal; etc.

Oversight of KYC reviews and associated due diligence with a focus on continuous improvement, partnering and communicating with other areas of the business.

Partner with Compliance, the business and KYC teams globally on interpretation and implementation of new Anti-Money Laundering (AML) policies directly managing the impact to the control environment

Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and asset associated with Wealth portfolio client relationship. Ensure proper and effective governance of tasks and processes with reference to internal policy, external regulation as well as country compliance rules and regulations

Effectively manage and lead the team by demonstrating the core pillars of communication, driving consistency across, developing the team, sharing best practices, championing change, looking for ways to simplify and increase recognition by highlighting the team’s successes

Production and Quality Management - drive continuous improvements to quality of data, control reporting and associated metrics to increase global consistency, a key component to deliver will be owning scorecard and metric accountability, creating a strategic and consistent roadmap that supports overall processes and excellent communication both vertically and horizontally

Responsibilities including but not limited to overall VOE, R&R, Talent development, talent acquisition/retention etc.

Assume SR Business Unit CSC CR AML Compliance/Control functional responsibilities that may include but are not limited to: Comply with monitoring and control requirements towards the CSC CR Risk and Control, with the purpose of maintaining standardized reporting alignment, transparency, and collaboration with local management.

Comply with site requirements to liaise with other support groups, such as Citi Realty Services (CRS), Business Travel & Services (BTSS), Citi Security and Investigative Services (CSIS), Citi Technology Infrastructure (CTI), etc.

Adhere to Costa Rica local polices for all employees and staff of the CSC CR Units (i.e.,CSC CR Units are required to provide timely indication of exit/ downsizing plans and, in such case, clarity on sending business’ responsibilities/liabilities to customers, employees and regulatory authorities).

It is the responsibility of all the Business and Functional Units to escalate on a timely basis any situations or potential issues that may impact the CSC or the local Franchise overall in accordance with the escalation policy.

Ensure business lines under management meet quality standards and SLAs

• 10+ years’ experience in a related role with extensive experience in Financial Services business, functional and people management. AML/KYC experience preferred.
• Anti-Money Laundering (AML) Certification is a plus
• 10+ years’ experience managing managers or large operations teams
• Ability to analyze a process and recommend ways to improve quality, controls, and efficiency
• Attention to detail with strong ability to drive execution and productivity of large teams
• Self-starter who proactively identifies gaps in processes and seeks to improve existing controls and streamline processes both from a tactical short-term viewpoint and strategic long-term perspective
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to influence, communicate and coordinate effectively with a wide range of people across different functions, levels of seniority, and senior leadership.
• Ability to rationalize and work through organizational change. Proven track record in terms of evaluating process performance across key metrics and envisioning ways to simplify/reengineer the process to create significant improvement across all key variables
• Experience and demonstrated ability to manage competing priorities in a complex and dynamic environment
• Familiarity with policy and understanding of regulatory requirements
• Comprehensive knowledge of commercial awareness, banking, or credit cards
• Proficient experience with Microsoft Power point, excel and word
• Education:
• Bachelor’s/University degree, Master’s degree preferred or relevant experience
• This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.


Job Family Group:
Compliance and Control


Job Family:
Business KYC


Time Type:
Full time


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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Heredia Province Heredia Costa Rica

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