Job Summary: Ensure attentiveness to resident and guests needs and practices the highest standards of ethics, honesty, and accuracy in describing our programs, policies, and procedures. Monitor community compliance with safety and services. Provide leadership and direction to staff and residents and family members. Proficient in Business Office Management related to payables, receivables, and... payroll. Completes other duties as assigned.

DUTIES AND RESPONSIBILITIES:

Demonstrates Competency in the Following Areas:

Maintain an appearance and grooming level to reflect our professional standards.

Maintain building security by locking doors, periodic building walk-through, etc.

Assure resident and family needs are met by checking compliance list with daily task lists.

Data entry, make copies, send faxes, filing

Report all community issues (including staff, resident, guest issues) to the Executive Director, Memory Care Director and/or the Director of Health and Wellness.

Make dining and other reservations for family members.

Maintain strict confidentiality policy for all information concerning our residents and staff.

Assembles marketing move-in and tour folders.

Assist residents with their service request.

Manage both external and internal calls, receiving and communicating messages accurately.

Sorting and sending out correspondence and in-coming mail

Ensure that resident’s mail goes to the rightful owner/family member and is not maintained at the front desk.

Maintain visitor/guest/resident sign in/out log

Log in maintenance requests and work orders

Knowledge of emergency and security procedures

Perform the initial contact for walk-in and scheduled tours

Skilled at establishing an excellent rapport with families.

Assist with creating marketing and community documents such as invitations, letters to families, notifications and managing spreadsheets for events and RSVP lists.

Work as Manager on Duty on a rotating schedule

Complete payroll for each pay period

Enter bills and invoices into system

Pay bills and write checks

Create resident’s invoices, collect payments, issue credits, and make deposits

ADP, Easy Labor, and employee time clock enrollment

Order and distribute employee uniforms and name badges

Set up new employee files

Maintain employee records/files

Verify employment and check references

New resident packets

Long term insurance filing for residents

Order incontinence products

Maintain records for previous residents

Schedule transportation for resident physician appointments utilizing the community van.

Any other task, assignments, projects, or requests as deemed by the Executive Director.

Professional Requirements:

Adheres to dress code, appearance is neat and clean.

Completes annual education requirements.

Maintains regulatory requirements.

Maintain current professional licensure

Maintains resident confidentiality at all times.

Reports to work on time and as scheduled, completes work within designated time.

Wears identification while on duty, uses computerized punch time system correctly.

Completes inservices and returns in a timely fashion.

Attends annual review and department inservices, as scheduled.

Attends monthly staff meetings.

Represents the organization in a positive and professional manner.

Actively participates in performance improvement and continuous quality improvement (CQI) activities.

Complies with all organizational policies regarding ethical business practices.

Communicates the mission, ethics and goals of the community.

Regulatory Requirements:

Must be 21 years of age or older

Minimum one (1) year experience and completion of business training program preferred; preference will be given to candidates who have experience working with elderly residents

QUALIFICATIONS:

Must have thorough knowledge of all applicable state regulations governing assisted living

Excellent organizational and communication skills with effective listening skills and ability to speak clearly

Safety conscious, able to assess situations and make well thought-out decisions about a plan of action

Able to call 911 and give appropriate information

Ability to establish rapport with others quickly and easily

Ambitious and willing to learn new skills, particularly in the area of sales and marketing and bookkeeping

Must have the ability to problem solve

Must have personal qualities such as; patience, tact, enthusiasm, and a positive and helpful attitude for dealing with elderly residents and guests.

Must have working knowledge of computers and be proficient in Microsoft Word, Microsoft Excel, Outlook, Google Mail, multi-line phone system,copier, scanner, and shredder.

Ability to successfully work collaboratively with residents/families/staff at all levels

Must have a flexible schedule

Must have upper body strength adequate to bend, lift, shift, move, and/or assist in moving articles of more than twenty-five pounds.

Must be able to squat, reach, and stretch without distress. Must be able to tolerate extended periods of walking and standing.

Language Skills:

Able to communicate effectively in English, both verbally and in writing.

Skills:

Basic computer knowledge.

Physical Demands:

For physical demands of position, including vision, hearing, repetitive motion and environment, see following description.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising resident care.
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Date: 3/5/2023

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