Job Overview:
IT Product/Service Consultant â I have the ability to provide consulting services with an in-depth expertise and main focus on IT Products/Services with regards to the IT Products/Services catalogue. Thereby, I contribute to increased agility and the delivery of Products and Services. This is achieved by close collaboration with other roles (e.g., Development Lead, IT Architects etc.).â

Support Specialist â I am also primarily responsible for the day-to-day operations of IT Products/Service/Solutions. I am often local to a certain location/region, however this is not a must. I am targeted at providing support to the user of an IT Products/Service/Solutions."

Report to: IT Operation Lead

Key Responsibilities:
• Provides in-depth expertise for one or more IT products and/or IT services according to the IT Products/Services catalogue
• Collaborates and works in alignment with the Business Teams towards the customer to achieve consistency and transparency
• Ensures... matching of IT requirements with business requirements in alignment with IT Architects
• Supports IT Product/Service development activities with focus on project preparation and early project phases to ensure that demand and supply are aligned
• Conduct requirements/process analysis using relevant tools such as process modeling, reverse engineering, organization modeling, use cases, etc.
• Inform Product/Service Owner and Development Lead of potential continuous improvement opportunities for IT Product/Service
• Collaborate with global and local teams for implementations, upgrades, sustaining operations, and communication to local stakeholders for local IT services' changes
• Apply effective problem-solving techniques to solve range of issues/problems in process, software and hardware related in a professional, timely manner
• Manage and support IT services: client PCs, servers, storages, network, assets, end-user training, consulting â ¦
• Responsible for continuous improvement of the performance, availability, and reliability of IT infrastructure through capacity management
• Assist IT Management on financial related topics (budget planning, cost monitoringâ ¦) and vendor management
• Participate in emergency on-call duties and work off office hour as required
• Cross location support and backup as required
• Additional responsibilities as assigned from the organization

Key Requirements:
• Expert in relevant IT Product/Service
• Good understanding of overall business model and impact on respective processes
• Strong communication and negotiation skills, ability to facilitate workshops and discussions
• Strong analytical and time management skills
• Strong commitment to achieve customer satisfaction
• Understanding of IT solution/product/service portfolio focusing on problem solving
• ITIL processes
• Good communication skills
• Team player

Package:
• Committed 13th month bonus
• Collaboratively yearly performance bonus
• Meal & Parking allowances
• Premium insurance for employee and 2 family members
• Interesting Sport program
• Domestic and international training opportunity
• Career development program with buddy and mentoring program
• Good benefits of company activities, team building and year end party
• Opportunity to work in global projects of fast developing company and being a part of innovation team contributing initiative ideas to the digital transformation er
Ho Chi Minh City Vietnam

Salary Criteria