Looking for an exciting and hands-on role in the world of luxury travel? We have the perfect opportunity for you! As a Quality Assurance Manager, you'll be tasked with creating and executing a strategy for exceptional service delivery, developing a team of concierges to deliver service beyond expectations to our clients, and ensuring that our call center is always performing at the highest level.

With a flexible schedule that allows for two days in the office and three days working from home each week, Monday-Friday with flex hours and a competitive salary of $70,000 k + with the potential for quarterly bonuses, this is an opportunity that you won't want to miss. Plus, you'll be eligible for an array of employee benefits, including health insurance, paid time off, and access to an employee assistance program.

To be successful in this role, you'll need 3-5 years of call center experience and management experience, fluency in English and French, and a strong focus on identifying... quality opportunities and proactively addressing them. And, if you have experience in the travel, hospitality, luxury services, or financial industries, that's a definite plus!

So what are you waiting for? Join our team and help us create a world-class client experience
Ontario

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