Job Type






IT Manager - Service Management Auckland


Fonterra Auckland New Zealand

2 weeks ago

About us

Te Mātāpuna toa takitini

Fonterra’s strength is in the collective

We are a Co-operative created and owned by Aotearoa New Zealand dairy farmers. Our rich history is built on farming families working together to share the natural goodness of our dairy with the world.

Collaboration, innovation, and passion was the cornerstone of our creation and something we continue to value today through our commitment to care for the land, our animals, and every drop of milk. Our milk creates goodness through nutritious food with safe, quality ingredients that are loved here in New Zealand and around the world.

About the opportunity

Are you a natural leader with a passion for delivering high-quality service? Do you enjoy working with a diverse range of stakeholders? Then we have the perfect opportunity for you!

Fonterra Operations IT is seeking a dynamic and experienced Manager of Service Management to join our global support team. As part of our Technology Office business unit, you... will be responsible for leading and managing the delivery of service to the business, ensuring effective technical change management, management of incidents and problems, provision of service requests, operational reporting, service desk and field support services, and quality IT service management toolsets.

In this exciting role, you will foster key stakeholder relationships between technology teams and customer/business units to improve MTTR and support the IT strategy and architectural functions to enable effective technology decisions. You will also manage the prioritization, scheduling, and allocation of work across the service management team based on the needs of the IT customer community and resource constraints.

About you

This is a fantastic opportunity be part of a high performing team. You will be an experienced Manager – Service Management to lead and manage the delivery of service to the business in order to ensure effective technical change management, management of incidents and problems, provision of service requests, operational reporting, service desk required for the effective running of the business.

Qualities that will help you succeed:
• 5+ years of experience in a management or lead role of application, technology and support teams
• Experience in delegating and allocating tasks and work within a team.
• 3+ years proven track record of delivering high quality customer service focussed support in an outsourced environment.
• Strong understanding of all aspects of enterprise application suites and infrastructure (SAP, WAN, WLAN, Datacentre, cloud, collaboration, EUC)
• Strong leadership skills with the ability to drive, manage and motivate a high performing team.
• ITIL4 Service Management qualification – Desired
• Familiarity with ServiceNow ITOM - Desired
• Experience with Dairy industry / FMCG - Desired

Our Story

Whanaungatanga, our Co-operative spirit gives us all a common strength and purpose. Manaakitanga is how we care for all our people who are at the heart of what we do, we want our farmers, employees, customers and communities to thrive. Kaitiakitanga, ensures we take care of the land. We are committed to farming in a way that regenerates our farms and environment for future generations.

Whakaohooho constantly inspires ourselves and each other with great career development opportunities and benefits. We enable flexibility and balance to suit everyone’s lifestyles and choices.

Our Co-operative is a place where everyone can be themselves, feel empowered to do their best.

Sound good to you? Come join our whānau. You, me, Us Together Tᾱtou tᾱtou
Auckland New Zealand

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