Technical Writer - API Documentation | Hatfield | Hybrid (2 days office)

About us:

Ocado Technology is putting the world's retailers online using the cloud, robotics, AI, and IoT. We develop the innovative software and systems that power Ocado.com, the world's largest online-only grocery retailer as well as the global 'Ocado Smart Platform'. With everything from websites to fully autonomous warehouses that we design in-house, our employees need to be specialists in a wide range of technologies to help drive our business. We champion a value-led culture to get our teams working at their very best and to help create a collaborative working environment that our people love. Core values of Trust, Autonomy, Craftsmanship, Collaboration and Learn Fast help drive our innovative culture

About the role:

The Technical Writer for API documentation is part of a business technical writing team, and a wider technical communications community. In this role you will work alongside one or more... development teams to provide all content related to the development, release and use of products and features. This ranges from writing help instructions, through to writing UI text and messages, release notes, API and data feed reference material, and preparing any other documentation or content needed for usage and training.

We're looking for someone who has strong technical writing experience, particularly in the API area, and is a content enthusiast - who knows the impact well-written content can have. As a Technical Writer you will:
• Produce clear, easy-to-read, and consistent documentation and supporting content for our APIs and data feeds predominantly
• Write user guides, feature explainers and release notes
• Ensure consistent attribute naming for technical features
• Become a subject matter expert for the areas you work on
• Work closely with Product Managers, Developers, and other Technical Writers
• Understand the needs of Training Managers responsible for training clients in the use of our software, to ensure help content supports and complements their efforts
• Review and proofread other writers' work
• Contribute to the working methods and processes of the wider Technical Communications team

What we're looking for:
• Proven experience of developing API documentation
• Proven experience in documenting cross-sectional, technical topics
• Proven technical writing experience for software, such as help instructions, user guides, release notes, and tutorials, according to accepted industry standards
• Ability to understand the different needs of different audiences, and to be able to adjust the approach accordingly
• Impeccable written English, and the ability to write consistently and concisely in accordance with a style guide
• The ability to write easy-to-read, fluent text in plain English, and the capability to organize content clearly
• Proven experience of working directly with development teams
• Proven ability to understand sometimes complex flows or technical information, and to be able to explain them clearly and simply to an end-user
• Ability to work independently to tight deadlines, across multiple projects simultaneously

Bonus points if you also have experience in some or all of the following areas:
• Experienced in documenting GraphQL APIs
• Writing for internationalization - and working with software and content that is delivered in multiple languages
• Using static site generators such as Jekyll, and writing in Markdown
• Using Git, or other version control systems
• Working in an Agile environment

What do I get in return:
• Flexible working patterns and options for remote working (depending on your role/team)
• Wellbeing support through Apps such as Unmind and an Employee Assistance Programme
• 25 days annual leave, rising to 27 days after 5 years service (plus optional holiday purchase)
• Pension scheme(various options available including employer contribution matching up to 7%)
• Private Medical Insurance
• 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements complete)
• Train Ticket loan (interest-free)
• Cycle to Work Scheme
• Opportunity to participate in Share save and Buy as You Earn share schemes
• 15% discount on Ocado.com and free delivery for all employees
Hatfield UK

Salary Criteria