Job Description

Responsible for building and maintaining strong professional relationships with HORECA customers (food services like catering, coffee shops, Hotels, cafés, restaurants and other related industries), ensuring visibility, achievement of sales targets and delivery of high-quality customer service to the existing and potential customers.
Key Responsibilities

Develop HORECA channels for the entire range of products in designated geography to ensure brand visibility.

Communicate with HORECA customers about the selection of products available, promotions and new items.

Research and identify new sales opportunities for HORECA and similar channels across the territory.

Regularly follow up on orders, deliveries and returns as well as collections and stock rotations.

Provide market feedback to the Sales Manager regarding the movement of goods/ brands.

Maintain effective customer relationships and ensure a good customer experience.

Handle and respond to existing product... queries from customers, effectively and accurately.

Design and conduct live demonstration experiments to:
• Help the customer understand the value and characteristics of the product,
• Make sure it’s been utilized correctly during the application,
• Solve any problem related to product performance while being in use.

Advise customers on the appropriate selection of products in line with their query and submit related quotations.

Ensure good visibility of the company’s products; visit the point of sales regularly and replenish the missing items.

Report any customer complaints to the Sales Manager and follow up on the corrective action.

Stay well-informed of the competitor’s activities and market trends in the field pertinent to brands/products and inform the Key Account Manager when needed (price, promotion, new items…)

Educational Background/Experience

Bachelor’s degree in Hospitality or Hotel Management

Experience
• 1 to 3 years in Hospitality operations or Assistant Chef
• Experience in the HORECA channel is a big plus.

Knowledge, Skills & Abilities
• English & Arabic languages
• Communication Skills
• Organizational skills
• Sales Skills
• Negotiation skills
• Problem-solver
• Initiative taker
• Team player
Competencies01. Lead02. Sense03. Create
Baghdad Iraq

Salary Criteria