Gunners Business Solutions (formerly Gunners Office Equipment) is a technology company focused on Managed I.T and print solutions. We are a vibrant, and progressive team that thrives on the challenges our clients are faced with in an ever changing, digitally driven workplace. As we continue to grow, we are looking for team members that will be a great fit for our culture and are willing to go the extra mile to provide our clients with outstanding service and support.
Our continued growth means that we are now on the hunt for a Technology professional with Level 2 experience.

What we are looking for:
We're looking for a passionate Technology professional with Level 2 technical experience that has the skills and capabilities to contribute towards our client services team, can provide our managed service clients with a solid escalation point and is keen to grow into doing entry level project work.

More about the role:
This role would require the successful applicant to troubleshoot... client issues remotely/onsite and would be well suited to someone who has been working in the IT industry for a couple of years, who wants to get access to a broad range of day to day work and has a robust understanding of the IT industry. Our team is driven by delivering high standards of work and has an appetite to continually be better – we want individuals that enjoy being part of a team environment and want to play their part in growing something as part of a team. You will be responsible for ensuring that our Managed I.T clients are appropriately serviced and provide support to our junior technical team as needed.

Overview:
-Provide support to clients via our helpdesk.
-Be involved with hardware run ups.
-Provide support as needed on Projects
-Administer licenses for our managed clients across the various platforms that we use.
-Administer our MSP Protocols on a daily basis.
-Learn and use our client management platform.

Responsibilities & Tasks:
-Work on and resolve helpdesk tickets.
-Provide support to junior support staff as required.
-Provide our clients with advanced remote troubleshooting.

Skills and Attributes:
-A strong client focus, with excellent customer service skills.
-Strong knowledge of computers, computer systems, software, and network technology.
-Analytical problems solving skills.
-Organisation and time management skills.
-Strong interpersonal and communication skills.
-Ability to maintain schedules.
-Be able to explain to clients what is happening in simple language.
-Knowledge of Microsoft windows server and desktop operating systems.
-Experience with the Microsoft 365 platform.

If this role sounds like you, then please forward your cover letter and resume to [email protected] or if you would like to know more about the role then please contact us on 03 5562 8233 and speak with Nic
Warrnambool VIC Australia

Salary Criteria