As New Zealand's largest telecommunications and digital services company, Spark's purpose is to help all of New Zealand win big in a digital world. We provide mobile, broadband, and digital services to millions of New Zealanders and thousands of New Zealand businesses.

We operate in an exciting and constantly evolving industry, where the pace of change brings new and unique challenges every day, so we operate using Agile ways of working to allow us to meet the fast-changing needs of our customers. Agile replaces the traditional hierarchical organisational structure to produce a transparent, collaborative environment with highly productive teams who are empowered to deliver better outcomes for our customers, communities, and all of New Zealand.

About the role:

We're looking for a Support Specialist to join our Datacentre team supporting the operation of our growing Datacentre portfolio.

This is a busy and exciting role and to be successful you will need an interest in Datacentres... and how they work, attention to detail and next level organisational skills, and a growth mindset.

You'll have grit and tenacity, love a challenge and be able to deliver exceptional customer service to meet our customers' high expectations.

Day to day you will;
• Assist with billing, billing queries, and reporting.
• Document and maintain processes and procedures.
• Liaise with customers, contractors and suppliers.
• Collaborate with our team, and teams across the Spark Business Group.
• Manage email and work queues.
• Ensure compliance with industry standards and regulations.
• Actively support good Health and Safety compliance and practices.
• Play a key role in Supporting all facets of Datacentre operations.

What experience you'll bring :
• Adaptability - this is a fast-paced environment where things change regularly.
• Attention to detail - there's lots of things to juggle in this role, from reporting to processes and procedure, and more
• Effective communicator - this is a key role within our Data Centre operations team, and you'll be interacting with internal and external customers daily.
• Passion for learning - this is a role with space to grow, in an industry that's evolving.

WHY CHOOSE US:

Diversity and Inclusion: Te Kanorau me te Whakawhāiti mai

At Spark, we are constantly looking for ways to build a more inclusive culture. Our vision is for diversity and inclusion to be "how things are done at Spark", embedded into our day-to-day activities, standards, and business practices. We want you to feel totally comfortable bringing your whole self to work regardless of your gender, ethnicity, orientation, age, or ability.

Sustainability: Toitū

Sustainability is a key focus for us. We are dedicated to supporting Aotearoa New Zealand's recovery and economic transformation. The principle of equity is at the very heart of our approach, and we remain committed to working in partnership to make a positive contribution to digital equity in line with our focus on Diversity and Inclusion.

Benefits: Awhina

Our people matter and we make sure we look after them. As a valued employee of Spark, we've got our people covered with a range of leading benefits including:
• Wellbeing - Comprehensive medical insurance, life and income protection. Access to wellbeing coaches, EAP and in-house Specialist Clinical support through our leading Mahi Tahi Wellness programme.
• Hybrid ways of working - for most teams at Spark this means being in the office for 3 days a week, and 2 days being flexible.
• Leave - in addition to four weeks annual leave, we offer purchased leave, enhanced parental leave payments & support, and study leave.
• Spark Credit - We provide permanent employees with $120 monthly Spark credit to use on any of our amazing products.
• Spark Share scheme - periodically we offer the opportunity to buy into our share scheme.
• Career development - access to an internal marketplace that connects employees with experiential, on the job learning across Spark.

Due to the nature and urgency of this role, we are only considering applicants that are based in New Zealand with permanent residency, citizenship, or a valid work visa (with at least 18 months remaining).

If this role sounds like you, don't wait to apply, we'll be reviewing applications as they're received
New Zealand

Salary Criteria