Diamond Services Engineer (17885) | Check Point Software Careers Careers Home /All Open Positions / Diamond Services Engineer Diamond Services Engineer
Experienced

Canada: Toronto ON, Ottawa ON, Calgary AB, Halifax NS, Vancouver BC, Kitchener ON

Technical Services | Full Time | Job Id: 17885
Your Impact & Responsibilities
• Provide customers with technical support through analytical skills, facilitate new installations, implementations, maintenance, education, and author documentation in support of the customers' environment.
• Business and technical communication skills are important for interfacing with clients, both at the engineer and management level. Working in a close-knit team environment, as well as organizational ability for multi-tasking and flexibility
• Occasional travel to customer sites in the US and Canada is required as needed.
• Ensures management of customer expectations and resolution of technical issues in a timely manner.
• Develop and maintain troubleshooting... skills on all Check Point products and technical knowledge in industry standard based technologies

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Your Knowledge & Skills
• 5-8 years of relevant TCP/IP networking and Internet Security technology experience.
• Experience with Check Point products.
• Strong Linux/Unix and Windows Server system-level knowledge.
• Experience configuring and troubleshooting VPN technologies.
• Experience with TCP/IP and common TCP/UDP protocols at the packet level. Network experience with Windows, UNIX and/or LINUX based Operating Systems.
• Working knowledge of DNS, DHCP , VRRP/HSRP, VoIP (H.323, SIP, MGCP) and working knowledge of routing protocols such as OSPF & BGP.
• Experience with Core dump/kernel panic analysis.
• Basic programming skills, with the ability to develop simple UNIX shell scripts (Bash or C Shell).
• Experience providing support to direct customers, resellers, O&M, and field personnel in resolving company product related issues.
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