Job Description
• Receive incoming calls and provide excellent customer service
• Handle an average of 40 calls daily
• Answer inquiries and questions professionally by phone or email
• Accurately enter or verify the customer's information in our proprietary system (LexisNexis)
• Conduct full check verification when issuer/payee is new customer
• Contact issuer to verify the check information before processing transaction
• Identify problems or issues and propose solutions to management
• Meet quality assurance requirements and other key performance metrics

Responsibilities
• Receive incoming calls and provide excellent customer service
• Handle an average of 40 calls daily
• Answer inquiries and questions professionally by phone or email
• Accurately enter or verify the customer's information in our proprietary system (LexisNexis)
• Conduct full check verification when issuer/payee is new customer
• Contact issuer to verify the check information before processing transaction
•... Identify problems or issues and propose solutions to management
• Meet quality assurance requirements and other key performance metrics

Qualifications
• High School diploma or General Education Degree (GED)
• Excellent written and verbal communication skills in English and Spanish
• One year of experience in customer service in a call center environment
• Must have excellent phone etiquette and experience dealing with difficult customers
• The key characteristics this individual must possess are having positive attitude and being analytical
• Able to type 40 WPM
• Check cashing or banking experience preferred
• Must be flexible to work extended hours or weekends
Mexico City CDMX Mexico

Salary Criteria