Overview

The Dealer Care Analyst will support the dealer’s network, providing guidance on their doubts, and giving advice on credit policy as well as in contract purchasing policy in order to get approval to purchase. This position requires a high customer service focus, always aiming to increase dealer’s satisfaction.

This department is responsible of receive, analyze, and answer credit operations on stablished time and manner, always following the policy and quality criteria. This role is also in charge of finding proper solutions to document verification, insurance and purchasing requests from the dealers and help them to ensure the correct delivery of the credit requests.

Our Dealer Care team works in rotating shifts, which switch once a month to support our dealer network. Time shifts: 7AM-4PM; 8AM-5PM; 10AM-7PM; 11AM-8PM.

Location: Monterrey, N.L.

Responsibilities
• This role offers dealers assistance with their credit applications, analysis and purchasing queries either... via e mail or phone calls.
• Full knowledge of credit policy and procedures.
• Delivery of daily reports.
• Comply and assure risk and fraud policy.
• Call times in control.

Qualifications
• Bachelor’s degree in administration, accounting, economics or related.
• +1 years of experience in customer service, credit analysis or related.
• Desirable financial institution or banking background.
• Intermediate/Advanced English skills (will be evaluated during interview).
• Customer Service experience (telephone support).
• Teamwork and collaboration.
• Good communication skills, both written and oral.

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Disclaimer
Mexico - GM Financial is an Equal Opportunity Employer and is committed to diversity and inclusion at every level of our organization. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other that undermines human dignity and aims to nullify or impair people´s rights and freedoms
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