Global Client Access - Access Support Group - Client Service Specialist IV - JPMorgan Chase Bank NA - Philippine Global Service Center - 1034942518 | JobStreet JobStreet Login For employers Job search MyJobStreet Company profiles Career advice New Global Client Access - Access Support Group - Client Service Specialist IV
JPMorgan Chase Bank NA - Philippine Global Service Center National Capital Reg Posted on 2-Mar-23 Apply Now Apply Now Global Client Access - Access Support Group - Client Service Specialist IV
JPMorgan Chase Bank NA - Philippine Global Service Center Apply Now Job Description

Global Client Access - Access Support Group provides high quality technical support via telephone and chat.

Technical Support Specialists act as the primary technical contact for all JPM Access users and escalation of all unresolved problems/potential risk to second level support. The agents will also be responsible for performing routine daily tasks and participating in special department... projects.

Responsibilities:
• Provide telephone hotline support, chat support and email enquiry support to JP Morgan Access users.
• Log and manage calls/chats into the support tracking system.
• Resolve customer issues and queries in a way that reflects and expresses excellent customer service.
• Take ownership and provide technical support and customer service to clients and business areas within JPMorgan.
• Liaise with support functions and other business units to ensure the customer receives satisfactory responses in a timely manner.
• Ensure all unresolved problems are escalated in accordance to instructions held on Policy & Procedure website.
• Provide in-house training to other Client Access staff in all aspects relating to new development / releases of SME product and its use with client base.
• Ensure all complaints are escalated appropriately, leveraging the sensitive client process.
• Familiarization testing of new product and platform releases prior to releasing to clients.
• Ad-hoc initiatives to improve quality create efficiency or improve client experience.

Qualifications:
• Technical Support background
• Customer Service experience
• Financial background
• 2 to 4 years of contact center experience
- Additional Information
Career Level Not Specified Qualification Not Specified Job Type Full-Time Job Specializations Services , Tech & Helpdesk Support Company Overview
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses, and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs. The health and safety of our colleagues, candidates, clients, and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment. As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. Information about JPMorgan Chase & Co. is available at https://www.jpmorganchase.com/about/our-history. Additional Company Information
Registration No. N/A Company Size More than 5000 Employees Average Processing Time 3 days Industry Banking / Financial Services Benefits & Others Dental, Miscellaneous allowance, Medical, Parking, Paid Training, Night Differential, Life Insurance, Retirement Plan, Business Attire, Shifting Schedule More jobs from this employer Be careful
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