The Ritz-Carlton Manama Bahrain
2 months ago
Job Number 23032126 Job Category Procurement Purchasing and Quality Assurance Location The Ritz-Carlton Bahrain Building 173 Road 2803 Manama Bahrain Bahrain VIEW ON MAP Schedule Full-Time Located Remotely N Relocation N Position Type Management JOB SUMMARY The position is responsible for implementing quality assurance processes that meet the company s mission and brand standards target customer needs ensure employee satisfaction and focus on continuous improvement at the property level This position champions the Quality function and builds support for change CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration Hotel and Restaurant Management or related major 3 years experience in the guest services front desk housekeeping sales and marketing management operations or related professional area OR 4-year bachelor s degree in Business Administration Hotel and Restaurant Management or related major 1 year experience in the... guest services front desk housekeeping sales and marketing management operations or related professional area CORE WORK ACTIVITIES Managing Quality Assurance Goals Coaches managers on adopting the Total Quality Management leadership style Conducts monthly audit to ensure compliance with company and brand standards Makes and executes the necessary decisions to keep property moving forward toward achievement of goals Directs property quality efforts to address critical customer requirements Assists with regional and or company-wide implementation of company best practices Facilitates process improvement teams assuring use of the systematic processes and improvement is achievable and measurable Managing Quality Tools Ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences Uses data collection methods to compile display track and analyze defect trends Demonstrates and communicates key drivers of guest satisfaction for the brand s target customer Analyzes issues and identifies trends Managing the Guest Experience Reviews guest feedback with leadership team and ensures appropriate corrective action is taken Responds to and handles guest problems and complaints Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product service levels and overall satisfaction Models service behaviors that meet or exceed guest expectations Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive people-first culture We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law At more than 100 award-winning properties worldwide The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us the experience stays with them As the premier worldwide provider of luxury experiences we set the standard for rare and special luxury service the world over We invite you to explore The Ritz-Carlton
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