Bilingual Technical Client Support Analyst

Apex Systems is a global IT services provider and our staffing practice has an opening for an Bilingual Technical Client Support Analyst who is responsible to define and uphold a quality standard that observes the company’s quality standards that ensures product appearance and function at the customer site as per customer’s expectations.

Client: Insurance client

Terms: Full time

Location: On-site, office location Montreal, Quebec

Application Process: Please apply via the medium on which you are seeing this posting. If you encounter technical difficulties submitting your resume, please send a Word version of your resume to [email protected]

Key Responsibilities/Job Functions:
• - Answer questions regarding system errors or usage instruction - Track and document information regarding calls using call tracking database
• - Minimize downtime by rapidly diagnosing and resolving problems Knowledge/Skills/Experience/Competencies:
• - Strong... ability to understanding help desk processes and procedures, help desk tools, and prioritization of tasks and assignments
• - 1-2 years technical experience supporting IT end users in a large corporate IT environment
• - Ability to learn and maintain a high level of knowledge of the internal computing environment.
• - Demonstrated sense of urgency regarding solving end-user issues.
• - Excellent telephone, listening and communication skills as well as excellent customer service skills
• - Have experience working with call and issue tracking databases
Montreal QC

Salary Criteria