About Webhelp

Webhelp is a French multinational BPO company that is making business more human for the world's most exciting brands.   By choosing Webhelp, you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries. 

Join us at Webhelp and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide. 

About the job role:

As a Team Leader for an Online Market project, you will be responsible for all team projects and initiatives. The right person for this role is enthusiastic about supervising and leading a team of customer advisors with the objective to provide excellent service.

Your future project is a large online wholesale marketplace that supplies all kinds of products for everyday life. They create more time for whatever people love - cooking, family time, exercise, and work. They are dedicated... to creating an outstanding experience for our customers - from planning purchases with your family until the milk is in your fridge. Working with us, you have a rare opportunity to put a positive impact on people's lives

As a Team Leader, you will:
• Supervise, monitor and develop a team of Customer Advisors.
• Closely monitor the SLA's and KPI's of the project.
• Guarantee the continuous monitoring and improvement of the KPI's project by identifying performance gaps, analyzing root causes, and developing strategies to improve the results of the team.
• Lead a team to success by creating an inspiring customer service environment focused on quality and achieving high-level performance.
• Create an inspiring team environment with an open communication culture
• Have a unique opportunity to start working in a consolidated market where you can directly contribute to the company's fast-paced growth and internal progress in different job positions.

We are looking for:
• Proficiency in Swedish (C1/C2)
• Fluency in English (B2/C1)
• At least on 1 year of previous experience in Team Management (mandatory)
• In-depth knowledge of performance metrics (KPI's)
• Good IT skills, especially in MS Excel
• Excellent communication and leadership skills
• Organizational and time-management skills
• Decision-making skills
• For non-EU residents, it is mandatory to have a valid work permit.

We offer you:
• Competitive wages (14 monthly payments per year) with a performance bonus
• Meal allowance voucher
• Health insurance (after 6 months contract)
• Investment in training and personal development
• Opportunity to professionally grow inside the company
• Relocation package: shared accommodation and flight reimbursement in case of relocation from abroad

Life at our company:
• We are certified as Great Place to Work for 5 years in a row
• Benefit from our modern amenities, many discounts on local businesses, company parties and events, and much more
• We promote inter-company mobility to work at any of our sites around the world.
• New and modern office located where the action is: Parque das Nações, Oriente (Lisbon)

All submissions will be treated confidentially under the General Data Protection Regulation.

Webhelp Portugal is an equal-opportunity employer.

Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws
Stockholm Sweden

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