Job objective(s)

Provides IT support to staff, deploy and manage all deployed applications, resolve all assigned issues within turn around time in line with agreed SLAs (Service Level Agreement).

Duties & Responsibilities

Provides on-site maintenance and trouble-shooting for personal computer hardware and peripherals, software and network connections and other equipment.
Responds to assigned work and calls from departmental users.
Diagnose the cause of personal computer operation problems and takes or recommends appropriate action to take to solve those problems.
Performs software installation and setup procedures
Performs basic network configuration procedures for the user.
Performs component diagnosis and replacement recommendation where necessary to vendor for actions.
Assists assigned users in the use of computer software, including standard office software, network and systems client software, and specialized software that may be used by the bank (e.g.: the CBA software –... Finacle).
Instructs employees/ users in appropriate techniques to enhance productive use of personal computer hardware and software.
Provides on-site maintenance and trouble-shooting for personal computer hardware and peripherals, software and network connections and other equipment.
Responds to assigned work and calls from departmental users.

Minimum Education Qualifications

B.Sc /B.Eng in Business Information Systems or Computer Sciences with Credit or better
Candidates must have a minimum of 5 credits on their Grade 12 results with Mathematics and English included.

Previous Work Experience Requirement

At Least 2 years work experience in IT

Key Competency List

Knowledge

Knowledge of Banking products and services
It application
Intermediate networking
Finacle 7.0.9 User Support

Skill/Competencies

Communication Skills

Attention to Detail.
Good Customer Relations Skills
General Analytical Skills
In-depth Knowledge and Interest in IT Systems
Lusaka Zambia

Salary Criteria