The Score is a fast growing media and gaming company that empowers sports fans with digital experiences that matter. As one of the most popular sports apps in North America, “The Score Media” serves millions of fans with highly-personalized live scores, news, stats, and betting information for their favourite teams, leagues, and players. To complement our sports app,

As a Sr. UX Researcher, you’ll live, breathe, and advocate for UX research across the Score. You’ll be leading diverse and complex UX research projects, while also working to identify the next big opportunities alongside product designers and product leaders. You’ll be challenged to think outside the box, and grow in areas that you value. You’ll actively shape how we think, conduct, and grow UX Research within our rapidly growing product organization on a daily basis.

What might my day-to-day look like?
• Plan, Conduct, and Implement quantitative and qualitative research methods
• Align and manage stakeholders... partners, and leaders on research direction, methods, and outcome.
• Build research artifacts (ie. archetypes, experience blueprints, design principles, etc)
• Analyze field data and translate them into clear, compelling narratives that inspire action and change to diverse audiences
• Craft and Conduct workshops and/or ideation labs, with internal and external participants
• Build strong relationships with product teams, research partners, and leaders
• Collaborate closely with Product Designers and PMs on iterative research projects
• Evaluate and optimize research-related processes and tools
• Add to existing research library and find new ways to share UXR outcomes with others
• Create educational content and activities to elevate HCD thinking and skills of others
• Participate in conferences, courses, and activities to enhance UXR skills

What We’re Looking For From You
• 3+ years experience in a dedicated research role, or a research focused role in UX
• Experiences with leading mixed-method research within a multidisciplinary project team
• Skilled in both generative and evaluative research methods, and are looking to explore new ways to uncover human behaviours and decision-making
• Ability to discover and articulate research opportunities and user problems
• Experienced in scoping/planning out complex research projects - selecting the right approaches for the right job
• Engaging storytelling skills that capture and distill complex insights in a meaningful way for diverse audiences
• Ability to see the big picture and hold a deep understanding for the influences between UX Research, business strategy, and societal trends
• Comfortable working autonomously and proactively, while also being able to adapt to shifting circumstances

Extra nice-to-haves, but not necessary
• An understanding of Web, iOS and Android patterns and conventions
• Skills in quantitative data analysis
• Adjacent industry experience (ie. media, gaming, entertainment, retail, etc)
• Experience mentoring and guiding others through HCD thinking and practices
Toronto ON

Salary Criteria