Job Type






Estate Operations Manager London

Notting Hill Genesis

Notting Hill Genesis London United Kingdom

3 months ago

Job Introduction

It’s an exciting time to join us as we shape our future as one of London’s leading housing associations as we reconnect with the communities we serve and work with our residents to improve the places they live.

We are looking for an Estate Operations Managers to manage two of our most exciting estates in Mitcham (CR4) and Drayton Green (W13). These are high-profile developments made up of stabilised blocks, where the right person can really make a difference to the lives of our residents. There are many stakeholders involved which you will need to manage relationships with, these include involvement of local authorities, councillors and MPs, development and regeneration teams and partners as well as many internal colleagues. There are complex issues including legal and service charge management issues. You will need to be a proactive self-starter, have new and creative ideas and be experienced in setting new teams up from scratch.

Main Responsibility

We are... looking for a Estate Operations Managers to lead and coordinate the management of this estate. You will be required to deliver exceptional services against NHG’s placemaking principles; estate management, customer and people, brand and identity and community and socio-economic development.

You will ‘health check’ the schemes and identify and lead on service improvement strategies, seeking and acting on feedback from residents and stakeholders.

We want you to bring together all issues and manage them through to completion. You will have the support of various technical teams and contractors to address the matters at hand. You will be expected to bring together and challenge internal teams with the objective of delivering the best possible service for your residents.

You will lead on communication across your estate ensuring all stakeholders, and especially your residents, are kept up to date and well informed. This will include both written and verbal communication suited to the situation and could range from newsletters through to face-to-face meetings with individuals or groups.

You will also be responsible for the day-to-day management of the estate. Working mostly on site, you will ensure that the day-to-day management of the estates runs smoothly. Ensuring you are live to any immediate issues and that our communal areas and grounds are safe, clean and our services provide good value for money.

You will be responsible for managing and motivating any onsite staff. These staff will help you achieve your objectives.

You will be responsible for overseeing the management of the service charge budget, ensuring the service charges across the schemes are fair, reasonable, and are compliant with all legislation. You will be accountable to NHG for these and will be expected to justify all costs to residents and ensure these are issued within set timeframes. Financial control within budgetary constraints will therefore be essential.

To be successful in this role you will act as an ambassador for NHG and have the ability to build good partnerships in a demanding environment. You will need to take ownership of local issues and work in conjunction with internal and external parties who may have conflicting demands.

You will be required to spend most of your time working on the estate (in Colindale) with regular visits to our offices based in Hammersmith and Kings Cross.

The Ideal Candidate

The Ideal Candidate

You will be required to demonstrate your skills and previous experience in the following areas:
• Taking the lead on all aspects of multi-tenure estate management
• Delivering exceptional services against NHG’s placemaking principles; estate management, customer and people, brand and identity and community and socio-economic development
• Setting and monitoring complex service charge budgets
• Managing operational performance against targets and KPI’s
• Managing a team of property professionals and local service providers to deliver against targets
• Delivering excellent services on budget while making a significant contribution to profits/surpluses
• Implementing place and estate management strategies to improve services, value for money outcomes and asset value
• Streamline operations across the estate and influence tenure management
• Contract management – procurement and day to day management
• Compliance – legislative, industry and H&S


In return we offer:
• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity and adoption pay - we offer enhanced maternity and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more
• Interest free loans: season ticket loan, tenancy deposit loan and training loan
• Cycle to work scheme 

How To Apply
• Applications close at 23:59 on 27 February 2023.

Please apply for this role with us online. If you have any questions please contact Tom Bullock on 07384 798 495 or [email protected]

About The Company

Notting Hill Genesis is now one of the largest housing associations in London and the south east. We own and manage more than 66,000 homes and employ around 2,000 staff. We provide homes across a range of tenures and are committed to continuing to deliver housing that is affordable to all. Our roots reach back to the 1960s when our legacy organisations were established by local people who shared a similar vision – to house west London’s working poor, providing them a home from which to build themselves and their families a secure future.

Our people

We value our people and both respect and celebrate their differences. We’re proud to say that our colleagues come from different backgrounds, with varied outlooks and are from all over the world. We encourage and are committed to diversity. We know that when people with varied experiences and unique points of view come together, it makes us a stronger organisation and more able to help the wide range of residents that we serve. We want all our colleagues to bring their full selves to work in a culture and environment based on respect and fairness, regardless of role, background or ability.

Our pledges

We are proud signatories of the G15 group’s diversity pledge to encourage more diversity in the boardroom and at senior level. The pledge on Black, Asian and minority ethnic (BAME) diversity commits NHG to reflect the ethnic diversity of the communities we work in at all levels and particularly at senior managerial, leadership and board levels.

We have under-representation of BAME colleagues at this level and are keen to fill this gap. We welcome applications from everyone. For this role, we especially encourage BAME candidates to join us and be part of an inclusive culture that celebrates diversity, equality of opportunity and provides a place for you to grow your career.

We are also a Stonewall Diversity Champion, a Disability Confident employer and have signed up to Harry’s Pledge. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation.

To find out more about Diversity and inclusion at NHG, please visit
London UK

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