SignatureFD is a privately held financial design and advisory firm in Atlanta, Georgia and Charlotte, North Carolina. We serve high-net-worth individuals, families and related entities. We are passionate about delivering advice, planning, and service, and we use our clients’ success as a measure of our own. We believe that good investment performance is the cornerstone of meeting our clients’... financial objectives. But more than that, we believe that financial wealth is only important to the extent that it allows our clients to accomplish their life goals and determine what matters most to them – what we also like to call Net Worthwhile.

Mission of the role:

To provide effective and timely assistance to end users, providing them solutions to hardware and software issues and empowering them to effectively utilize technology to achieve their objectives.

Reports to:

This role reports to the Chief Technology Officer

Primary Function

As a System Administrator, your responsibilities will include, but not be limited to:

Act as Level 1 support for software and hardware help requests for over 100 onsite and remote end users.

Analyze and resolve hardware, software and operational issues submitted by our end users, solving issues within SLAs and escalating high priority issues

Perform account management and maintenance for various applications and systems (e. g., create or modify user accounts and permissions and perform password resets)

Demonstrate a deep understanding of our software and assist users in following best practices

Perform all hardware and software upgrades, deployment, repairs and maintenance of all laptops, monitors, scanners, printers (LaserJet), and any other attachable peripherals

Setup A/V equipment for client meetings

Provide input to the rest of the tech team about issue trends and suggested improvements

Document resolutions for common issues and add to Run Book

Setup, support, configuration, and troubleshooting for Microsoft Windows 10, Microsoft Office 365 suite of products (including Outlook, Word, Excel, PowerPoint, Teams, SharePoint)

Setup, support, configuration, and troubleshooting for other user software including Salesforce and Document Management Software

Administration of Active Directory (including creation, updates, & management of user accounts)

In-person support minimum 3-4 days a week

Qualifications

Experience with supporting Windows 10 devices

Experience supporting iPhone, iPad, and MiFi devices

Experience troubleshooting Desktop and Laptop computers

Experience with O365 administration

Proficiency in using Microsoft Office products including Word, Excel, and Power Point

Salesforce proficiency preferred

Experienced in desktop image creation, provisioning, and management

Demonstrated ability to work individually or within a team environment

Strong analytical skills and demonstrated ability to troubleshoot

Ability to explain technical information to non-technical clients

Technical aptitude and ability to master new technologies quickly

Ability to balance responsibilities to deliver timely, accurate, and professional email, phone, chat, and in-person responses to users

Must have excellent oral and written communication skills to support effective communication and incident documentation of all interactions with users over phone, email, and in-person

Experience in technology and systems/user support

Ability to work in a fast-paced environment and prioritize effectively

Please submit resumes to [email protected]
Atlanta GA USA

Salary Criteria