AIA Shared Services SDN BHD
AIA Shared Services SDN BHD Cyberjaya Selangor Malaysia
3 months ago
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. We need great Actuaries who want to be part of something bigger than finance alone. Because the better we can nurture our financial wellbeing as an organisation, the better we can support and make a difference for our customers when they need us most. By ensuring our products are well designed and priced, analysing business performance and ensuring proper management of insurance policies in-force, you’re not just safeguarding AIA’s financial wellbeing. You’re securing a better future for the people and communities we serve - today, tomorrow and for generations to come. If that interests you, read on. WE ARE LOOKING FOR ..... To lead a team of staff to handle Policy Servicing (POS) Underwriting and Claims Re-underwriting which are out sourced from SG AIA to OSS... within the Service Level Agreement (SLA) signed with the business partner and to conduct Quality Review of cases completed by the underwriters. - Responsible for assessing individual life insurance applications based on guidelines set for the issuance of AIA insurance policies. Operations a) Lead the team to deliver the agreed TAT & Quality as agreed with the business partners for underwriting related activities, particularly in POS Underwriting and Claims Re-underwriting. b) Process/Underwrite new business proposals according to the agreed Standard Operating Procedure and guideline whenever require by the superior. c) Provide coaching and regular updates to team members to ensure cases are cleared following the defined Standard Operating Procedures or latest guideline provided by the Business Partners. d) Constantly review team members’ performance and provide necessary guidance to team members for continuous improvement in productivity and quality, as well develop team members' career progress. e) Process/underwrite cases are underwritten and approved according to the agreed Standard Operating Procedure and guidelines. f) Ensure cases are being processed accurately, with prudent risk assessment being performed and within the agreed TAT and Quality as documented in the Service Level Agreement (SLA) with the business partner. g) Promote prompt and accurate response to customer and business partner’s enquiry. h) Maintains a good personal record of training in line with the training framework of OSS. i) Shows keenness to develop technical competency by improving underwriting authority. Staff development & welfare. a) Provide regular updates and feedback to the team members on their Underwriting assessment and overall responsibilities for staff development. b) Constantly review development plans of the team members for continuous self-development. c) Promote and drive team members’ engagement and teamwork among the team members. d) Cultivate good customer services attitudes among the team members. Other ad hoc task. a) Perform other responsibilities and duties assigned by superior. Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date. At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. As the largest listed company on the Hong Kong Stock Exchange, we’ve been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way. Inspiring and supporting you to thrive - not just at work, but in life. Believe in better with AIA. View our AIA LinkedIn page Bring your difference to AIA
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