• To ensure total customer satisfaction and customer success.
• To provide pre-sales project evaluation and technical consultation to the customers and sales team.
• To troubleshoot and provide technical support and solutions to the local and oversea customers.
• To handle and fulfill work order and delivery process to customers.
• To formulate and execute test plans and test cases based on internal specifications, customer feedback and requirements.
• To perform validation and compliance test prior to every software releases as part of Software Development Life Cycle (SDLC).
• To analyze and track any defects and bugs from internal test and customer feedbacks to ensure on-time closure.
• To formulate training contents, plan and conduct trainings to the customers.
• To analyze and provide field applications feedback and customer requirements to the internal teams.
• To track and manage the open issues and customer projects with development teams to ensure on-time closure.
• To prepare... and maintain product documentation, knowledge base, user guides and help documents.

Pre-requisites
• Candidate must possess in at least a Degree / Advanced Diploma / Diploma in Software Engineering, Computer Science, Computer Engineering, Electrical / Electronic Engineering, Internet & Multimedia Computing, Information & Communication Technology, Business Information System, Engineering (Industrial), Engineering (Mechatronic/Electromechanical) or equivalent.
• Able to work independently with positive thinking and result-oriented.
• Good interpersonal collaboration and coordination skills.
• Strong understanding of product quality assurance and software testing concepts and methodology.
• Practical knowledge in STLC (Software Testing Life Cycle) and SDLC (Software Development Life Cycle) is an advantage.
• Experience in Embedded OS / Android is an added advantage.
• Knowledge in any relevant software testing automation tools.
• Passionate and enthusiastic in problem-solving, customer satisfaction， software test and software quality assurance.
• Knowledge in programming and software development is most preferable.
• Effective communication skills in BOTH English and Mandarin in verbal and written is a MUST in order to communicate with China and global customers. Communication skill in Thai language is an added advantage
Malaysia

Salary Criteria