Job Type






Information systems (IS) Manager Ottawa

Federation of Canadian Municipalities

Federation of Canadian Municipalities Ottawa Canada

3 months ago

The Federation of Canadian Municipalities (FCM) is the national voice of municipal governments, representing the interests of cities and communities with the federal government.

With over 2,100 members including Canada's largest cities, small urban and rural communities, and 20 provincial and territorial municipal associations, FCM represents over 92% of Canada’s population. As the national voice of Canadian municipalities, FCM is an organization that strives to make the communities Canadians live in more prosperous, sustainable, and equitable.

Internally, we are deeply respectful, collaborative, empowering and transparent in our work. We have a commitment and passion for strengthening Canada by achieving results for our communities, our cities, and our workplace, and by sharing our knowledge and experience on the world’s stage, so that others may improve the quality of life in their communities.

Major Purpose

Reporting to the Director, Information Technology (IT) and Facilities... the IS Manager leads a team of Business System Analysts who are working closely with FCM’s business units and the IT team to gather and document requirements, business processes, create functional specifications and implement solutions to meet FCM’s business and information needs. The incumbent provides project leadership and advice around full Information Systems lifecycle including system selection, implementation, adoption, ongoing optimization/enhancements and eventual decommission.

This position also provides support to FCM users on their daily use of FCM Applications, while also providing advice and support on Business Intelligence and reporting tools. In addition, the incumbent plays a crucial role in supporting FCM Departments through Change Management expertise to ensure adoption of new systems and business processes.

The work at FCM includes FCM becoming an even more member-driven organization that balances the realization of its goals with a people-centered approach. The incumbent embodies FCM’s commitment to being a healthy, diverse, inclusive, and anti-racist organization. As a member of the team, the IS Manager leads in a manner that embraces these values, the corporate culture and the passion for FCM’s mandate.

Key Responsibilities

· Manages the team of Business Systems Analysts supporting FCM information systems including but not limited to: CRM, Grants Management, Data Warehouse, PowerBI reporting, Information management, etc.

· Manages all aspects of IS Team performance:

o Assess and balance workload and priorities

o Provide mentorship and development opportunities for the team

o Approve IS team business processes

o Monitors adherence to Service Level Agreement (SLA) and takes corrective action as required

o Monitors and guides IS Team interaction with Super User communities at FCM

o Manages hiring and ongoing performance appraisal process

· Acts as FCM Project Manager resource on Information Systems projects including system selection, implementation, adoption, ongoing optimization/enhancements and eventual decommission. Oversees the work of internal Project Manager, external consultants and ensures the quality of deliverables.

· Provides leadership and expertise in Change Management processes to ensure adoption of new systems and updated business processes in FCM. Engages with FCM Departments leadership as required to facilitate change management actions;

· Identifies and documents FCM’s Departments’ specific data and information needs and scans the software market to assess and recommend the best fit solutions to meet these needs. Works closely with Director of IT and Facilities on procurement of required systems and modules;

· Assesses the functionalities and the use of FCM systems and applications against business, functional and reporting requirements and makes recommendations to improve the efficiency and effectiveness of these systems and applications;

· Ensures the maintenance, configuration, enhancement, monitoring, analysis and integration of FCM Information systems to fully support FCM’s business processes and information needs;

· Assesses FCM IT users’ training needs; plan for the trainings and, where required, provides training adapted to users, including the development or customization of user support manuals;

· Monitor, identify and correct data inconsistencies in applications and systems being used within FCM and, the case being, identify and implement mitigation strategies to conciliate and adjust data;

· Oversees the work of Super User groups and system governance groups as it relates to the evolution of systems and applications and to data management lifecycles.

· Oversees procurement and billing function related to IS Systems and license subscriptions.

· Works with the IT team to improve ITS service delivery and the overall quality of the ITS Service.

Knowledge, Experience and Skills

· Post-secondary degree in Computer Science or equivalent level of education and experience

· A minimum of 5 years of experience in business analysis and management information systems design, implementation, testing and integration with a strong focus on CRM systems; with at least two (2) years of relevant experience managing a team

· Significant experience (minimum 5 years) in gathering and documenting users’ requirements and translating these requirements into functional and technical systems requirements;

· Strong knowledge and experience with systems’ processes and system’s lifecycle management, in particular CRM Dynamics 365 on-prem and on the cloud with Power Pages portals. Specific focus on CRM functionality supporting:

o Membership

o Events

o Tradeshow

o Board

o CRM portal supporting the above

o Power Automate workflows.

o Integration with Microsoft Great Plains

· Knowledge and experience in Data Modelling and Database Management.

· Proven ability to understand, map and document the underlying data models in systems and applications to efficiently generate reports based on these data;

· Experience in managing Data Lifecycle and Data Quality Control (i.e.: data input, migration, conversion, analysis and cleaning);

· Expertise in facilitating end use adoption of technology and processes through application of Change Management best practices. ADKAR or similar certification is considered an asset;

· Proven ability to be organized and effectively undertake and lead several projects simultaneously;

· Continuous self-education on new systems and technology is a core aspect of this role;

· Experience with Grants Management operations is considered an asset;

· Experience in configuring and deploying CRM and xRM solutions such as Click Dimensions, ADX Studio Portals (or other Marketing and Communication tools) and ERP integration tools such as Scribe or KingswaySoft is considered an asset;

· Knowledge of systems integration and data transformation technologies (XML, Scribe, SSIS) is considered an asset;

· Knowledge and experience in using Business Process Modelling software as well as Business Intelligence (BI) tools such as MS Power BI, Data Warehouse concepts are considered an asset;

· Strong interpersonal skills and proven ability to establish strong working relationships with an organization’s business units and with external partners or consultants.

· Strong communication skills and proven ability to communicate complex technical terminology to users, working teams and management;

· Ability to effectively plan and develop training material; and provide training to systems’ users, both one-on-one and in group settings.

· The ability to positively motivate, mentor and build teams with a collaborative attitude.

The benefits to joining the FCM team include summer hours (Fridays off between July 1st and Labour Day); office facilities located in the ByWard Market, FCM’s commitment to employee development and a competitive range of employee benefits and services. FCM encourages flexible work arrangements to support the wellbeing and productivity of employees.

The Federation of Canadian Municipalities is committed to fostering an organizational culture that embraces equity, diversity, inclusion and belonging, where individuals from diverse racial and ethnic identities, nationalities, social economic status, sexual orientation, gender identity/expression and physical and mental abilities can thrive and be fully engaged at their best level.

It is a mandatory condition of employment at FCM that the successful candidate be fully vaccinated against COVID-19 with vaccines that have been approved by the Government of Canada at least 14 days prior to their start date and will be required to provide proof. If accommodation is required in relation to this condition of employment for any reason pursuant to the Ontario Human Rights Code, please contact us at [email protected] directly.

For additional information on this posting, or for further information on FCM, access our website at Visit the careers section of our website to apply. Deadline for applications is March 7, 2023.

We thank all candidates for their interest; however, we will only contact those selected for an interview. All the applications will be kept for six months following the completion of the hiring process
Ottawa ON

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