DHL Supply Chain is the leading provider of supply chain management services in Hungary, serving the consumer goods, technology and industrial products sectors with a variety of services. These include distribution centre management, global inbound management of components to production lines, co-packing, and inventory management.

Join us as

First Line / Level Support Key User!

Main tasks and key responsibilities:
• User account management, end user support system training and support
• IT incident ticket handling, follow-up; PRB ticket raising, follow-up
• FLS will provide an immediate answer/solution to the requester or will take the issue/question away for further analysis, by reaching out to relevant functions for support
• Participating in implementation and testing
• Supporting Command Center operation team in system related issues
• Master Data coordination
• First point of contact for any business related system troubleshootings
• Acts as a trouble-shooter and advises on... appropriate action with focus on shortest possible resolution time
• Has a broad understanding of the ordering, warehouse management, transport management and other systems that are used within organization, excellent knowledge of operational processes and local environment, therefore is able to diagnose the problem and identify whether it can be solved at point of call or the incident needs to be escalated to an advanced or higher level of IT support according to agreed local processes and policies
• Is the bridge between end users, ITS service desk and other IT departments, BU IT when it comes to support of operational processes and has to be able to describe the issue in a detailed manner. Needs to act in a positive, client-focused way whilst resolving incidents in a timely and efficient manner and while fulfilling requests of operations related systems.

Requirements:
• Secondary education
• Analytical thinking
• Strong communication skills
• Customer focus
• Teamwork
• Conversational knowledge in English
• IT related experience is a benefit

Employee perks, benefits:
• Home office opportunity
• Detailed training on customers and products
• Insight into one of the most complex logistic solutions
• Dynamic and diverse team
• Stable multinational company background
• Modern working environment
• Internal development opportunities
• Extra benefits
• Cafeteria system even during probation period
Budapest Hungary

Salary Criteria