Customer Service Executive - Mahkota Medical Centre - 5261594 | JobStreet JobStreet Login For employers Job search MyJobStreet Company profiles Career advice New Customer Service Executive
Mahkota Medical Centre Melaka MYR 2,000 - MYR 3,000 Posted 22 hours ago Apply Now Apply Now Customer Service Executive
Mahkota Medical Centre Apply Now Job Description

Overview
• Supervising front-liners and patient logistics services from the pick-up points, call center and on-line / telephone inquiries.
• To collaborate with respective department to handle customer complaints.
• Able to communicate well with patients and family members.

Key Responsibilities
• To provide excellent frontline services (e.g. greeting, manage crowds, understand process of patient visas at the immigration center, communicate across internal departments, manage schedule services for foreign patient at jetty/airport, attending and confirming flight of ferry schedule and identify patient's attention and needs.)
• To... provide patient care services by rounding at wards to visit patients, response to any feedbacks or enquiries timely and organize patient care activities in conjunction to the festival.
• To manage the contact center such as emails, online referral, helpdesk via message and customer service software.
• To provide and analyze customer satisfaction survey (e.g. Outpatient & Inpatient satisfaction survey, NPS score, social media, Service Excellence)
• To perform customer service recovery.
• To perform risk and quality management.

Requirements
• Minimum Degree in any field or equivalent.
• Preferably 1-2 years of experience in Customer Service field either Hospital/Healthcare. Fresh graduates are encourage to apply.
• Have basic knowledge on Microsoft Office.
• Working hours: Monday to Saturdays (alternate)

Benefits
• Medical Insurance
• Yearly Bonus and Increment
Additional Information
Career Level Junior Executive Qualification Bachelor's Degree, Post Graduate Diploma, Professional Degree Years of Experience 2 years Job Type Full-Time Job Specializations Services , Customer Service Company Overview

Founded in 1994, Mahkota Medical Centre (Mahkota) is one of the largest and most comprehensive tertiary private hospitals in South Malaysia. The hospital offers state-of-the-art diagnostic, therapeutic and quality medical services. It is one of the most comprehensive hospitals focusing on medical sub-specialties with high surgical workloads. Licensed with 305 beds in eight wards and housing over 120 practising consultants across a wide range of medical and surgical disciplines, it is supported by a dedicated team of management, doctors and allied healthcare staff.

Mahkota Medical Centre is a top medical tourism destination in Malaysia and an elite member of the Malaysian Healthcare Travel Council serving some 100,000 foreign patients annually. It is the first private hospital in Melaka to become Joint Commission International (JCI)-accredited, in addition to earning the 5th edition Malaysian Society for Quality in Health (MSQH) accreditation. Mahkota is the flagship hospital of Health Management International Pte Ltd (HMI Group) with more than 25 years track record.

For more information on Mahkota Medical Centre, please visit
Additional Company Information
Registration No. 200619-H Company Size 501 - 1000 Employees Average Processing Time 21 days Industry Healthcare / Medical Benefits & Others Dental, Medical, Formal (e.g. Shirts + Ties) More jobs from this employer Report this job ad Job seekers Jobs by specialization Jobs by company name Safe job search guide Career resources Explore careers Testimonials Employers Post a job ad Search for resumes Advertise with us Company profiles About JobStreet About us Career @ JobStreet Contact Contact us FAQ Send feedback Malaysia Privacy statement Terms & conditions Copyright © 2023 JobStreet
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