Hyatt Hotels Seoul Korea, South
3 months ago
Job Description For Learning Manager (HOZ23353) in Seoul,Korea, Republic of. Description Position Summary: The Learning Manager will oversee GPGS hub training activities, processes, and initiatives across Colleague Training, including induction, new hiring training, speciality team training. on the job learning and training delivery in addition to holding responsibility for quality strategies and initiatives and being a chapion of Hyatts Interaction Standards and Net Promoter Score (NPS) Survey Program. The Learning Manager partners with Operations to constantly evaluate training effectiveness, explore ways of learning and develop activities and programs that will help to make learning effective and fun along with using both internal and external experience survey experience and quality scores to plan and execute service quality initiatives to drive memorable and personalized experiences for our guests and customers. The Learning Manager leads a team of Trainer/QA and is responsible... for the development and performance in delivering learning goals and objectives. This position is a contractual role and only open for Korean National.Qualifications Minimum 5 years in a contact center training or operations management capacity, within minimum 2 years in a leadership role. Additional Requirements Require exemplary communication skills (oral, written, and listening). Require strong analytical and problem-solving skills with attention to the smallest of detail. Require strong time management, event management, and prioritization skills. Require strong presentation and facilitation skills. Works well with others and is able to work effectively and efficiently within a team
Seoul South Korea
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