Job Type






File Management Support Officer New Zealand

New Zealand Government

New Zealand Government New Zealand New Zealand

3 months ago

New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We’re working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver ‘Our Business’ and achieve long-term change.

File Management Support Officer, it starts with you!
• Based in Whangarei * Permanent/Full time Shift Work * Internal Band C * Remuneration $57,083 + Shift Incentives * Paid Meal Break Time * Multiple positions available * Please note that you will be required to commence in this role on 22 May 2023 (non negotiable) and for the first 2.5 weeks will be based in Wellington during this time for training (travel costs are covered by NZ Police)

About the... role

File Management are an integral part of the Service Group. The FM&T is part of a nationally centralised group which supports a number of key elements of the case management process, our frontline staff and also provides key services to victims.

Service Group is looking for a number of engaged and motivated individuals for the role of File Management Support Officer, with a focus on exceptional case management, transcription work and service delivery.

The ideal File Management Support Officer is someone who is a team player, familiar with working in an agile environment, committed to contributing and being part of a high performing team, and has a clear understanding of Our Business and our Police values.

This role not only provides operational and administrational support to Police, but you will also be expected to work and access several Police IT systems.

Key Accountabilities:
• Engage positively with internal and external stakeholders. * Support our colleagues across every function and level of Police. * Excellent grammar and spelling. * Outstanding written and oral communication. * Work under pressure whilst managing conflicting demands. * Being able to plan and prioritise workloads. * Attention to detail – This is a busy role and being able to focus on the detail while under pressure is required * Outstanding customer service skills and the ability to work in a team * Change management – This role has recently moved to Service Group and is constantly evolving. Being comfortable with change is recommended.

Shift work details:

The File Management Centre will require you to work shift work. This operates on a six day on three day off roster - with three early shifts (6am – 2pm), three late shifts (1pm-10pm) and then three days off.

What you’ll bring

Being part of the Police whānau is about being our best to ensure our communities are safe and feel safe. Our Core Competencies provide a shared understanding of the behaviours, leadership and technical competence required for success at each level of Police. Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.
• Show good level of computer literacy. * Comfortable typing and navigating a computer database and programs. * Working well in a team environment and will be able to ask questions and take direction. * Good work ethic means you can be relied on to remain on task.

If you are an internal applicant, you must apply internally through the police system. You must provide an alternative contact email address.

This role is set at Individual Contributor level, this means your key purpose is “to deliver or enable others to deliver Our Business”.

We will ask you questions based on “How we will deliver Our Business – Core Competencies” and the appropriate role level, i.e. Individual Contributor. For more information on Our Core Competencies, please copy and paste this URL:

These questions will be unique and specific to the role, focusing on the aspects the hiring manager believes are most important for that position at the time. For more information on Our Values, please copy and paste this URL:

To view the position description for this role please copy and paste this link into a new browser:

About us

Our mission is to prevent crime and harm through exceptional policing. Our vision is to be the safest country. Our purpose is to ensure everybody can be safe and feel safe.

Working Flexibly

Your wellbeing inside and outside of work is important to us. We’re open to discussing flexible working options that work for both you and the business.
For more information on the above, please copy and paste this URL:

How to apply

Please note: Applications submitted directly through the Government Jobs Website are no longer considered. Please visit our Police Careers page: to apply for this position.

If this position sounds like you, click apply now. You will be required to submit an application form and a CV. Before confirmation of hire, pre-employment checks will be undertaken.
Please note that for this position we are doing ongoing recruitment. If you pass the recruitment requirements for these positions, we will then work closely with you to determine a suitable intake date and preferred location to work at.

For further information on the application process, please copy and paste this URL:

If you have any questions about this vacancy, please contact [email protected]

Applications for this position close on Sunday 19th February 2023
New Zealand

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