Job Type






Head of Innovation and UX Singapore

Axinan Pte Ltd

Axinan Pte Ltd Singapore Singapore

3 months ago

Igloo is a Singapore-headquartered regional insurtech startup founded in 2016 which leverages big data, real-time risk assessment and end-to-end automated claims management to create innovative B2B2C insurance solutions for platform partners and insurers alike. The insurance products have benefitted over 15 million customers across electronics, home, personal accident and travel insurance.

The company has raised US$19 million in Series B funding, bringing total fundraising > US$36 million. Build the future of insurance with us by doing what you do best.

We want to give people the freedom and confidence to pursue what matters to them in life. Join our team if you desire to create an impact and do good. Work with our teams across Singapore, China, Indonesia, Thailand, Philippines, Vietnam and Malaysia today.

About the Job:

We are looking for an experienced UX practitioner that is as equally versed in overseeing and executing best practice with regards to design methodologies... customer research and innovation as they are with growing and managing teams across cultures and countries.

You will be leading the regional UX and design teams, as well devising strategies for innovation, growth and user engagement, and overseeing and coordinating research to support the companies regionwide goals.

You have a background in Design Thinking and Agile and have experience implementing and embedding UX within existing cross functional teams. On top of this experience, you genuinely believe in the processes, standards and methodologies that you will be advocating and implementing.

This role will report to the Chief Executive Officer.

What You Will Do

Leadership Responsibilities
Actively manage and plan the Regional team structure;Support, guidance and feedback for the team;Plan, prioritize and set inspiring objectives for the team members. Empower them with clear expectations and hold them accountable for their key results;Instigate a regional wide research philosophy;Inspire a Design Thinking mindset within the teamWork on career growth and succession planning for the team;Provide the team with ongoing and meaningful feedback on performance and development. Job Responsibilities Drive innovation;Lead the team in defining the user goals on the project and collaborate with other disciplines to ensure the features achieve them;Conduct user interviews and arrange focus groups to understand our users;Account for user feedback and the efficient use of user research services to optimize the game experience;Work closely with all teams to achieve better accessibility and inclusivity and find new approaches;Ensure that clear lines of communication are kept open with key stakeholders by updating them on the progress and challenges;Be a champion for improving standards of all UX design practices;Combine innovation with strong knowledge of industry standards and enable your team to do the same;Help and guide the team to produce clear and effective design documentation.What You BringKey knowledge and understanding in UX design and its approaches;Excellent knowledge of current UX design methodologies;Be an advocate and ambassador for the team and their features and the sharing of information from them;Able to create, manage and track work for a team of designers and have a strong knowledge of the relevant tools to do so;Excellent interpersonal and communication skills with the ability to communicate with impact whilst promoting an open dialogue with your team;Excellent time management and prioritization skills of your own and the teams time;Proactive, self-motivated and comfortable making difficult decisions;Be exemplary, attentive, supportive and constructive around taking on or giving feedback.What should you haveAt least 8 years of proven experience in UI/UX design with a strong understanding of design principles, user-centered design methods, and design processes.At least 4 years managing international Design and innovation teamsGood eye for visual design and hands- on experience in user interface design for web, mobile and touch devices; Working knowledge of common mobile and front-end web development processesSelf-motivated, innovative, and proactive. Willing to learn and explore unfamiliar domains - experience working in a startup environment is a definite plusBachelors/Masters Degree in interaction design, human-computer interaction, visual communication, or equivalent experience in product designProven experience in working with development and product teamsExceptional portfolio showcasing a wide range of product design work including responsive website, app designDeep empathy for users and solid foundation in interaction design techniquesStrong communication and visual design skills with a deep understanding of information design fundamentals such as typography, layout, and information hierarchyAbility to frame problems clearly, bring in original ideas and approaches to solving them and persuasively communicate the most compelling solutionsExperience working with design tools like Figma, Sketch, InVision, etcExcellent verbal, communication, and presentation skills in EnglishMandarin a big plus Preferred Experience: Experience in start-ups and fast-growing environmentsExperience in working in the insurance or adjacent industriesUnderstanding of HTML & CSS, and ability to discuss possibilities and constraints with developersExperience in design enterprise-level SaaS product

Salary Criteria












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