Role Duties consist of but not limited to;

To work with members of the public who are applying for housing assistance from the

Council, offering high standards of customer care at all times.

1.2 To work effectively and efficiently to assess risk and escalate issues of concern,

minimise customer waiting times, reduce the number of missed and unanswered

telephone calls and to maximise the resolution of all customer enquiries at the first

point of contact.

1.3 To prevent and resolve homelessness wherever possible by providing advice,

support and information to those in housing need.

1.4 To assess the suitability of households for participation in the Councils private rented

sector access scheme (direct lettings) on the basis of their present housing situation,

income, support needs and other circumstances.
Little London Tadley UK

Salary Criteria