Duties and Responsibilities Owns the foodpanda employee IT experience in-country, ensuring that SLAs and CSAT targets are constantly met. Coordinates training and orientation for new employees to enable them to become productive upon onboarding Ensures all users are equipped with the most effective company technology and Internet connectivity, and continually assesses needs and requirements based on Enterprise Technology Services (ETS) global/regional standards, guidelines and policies. Organises support, troubleshooting, and repair for IT equipment and networks Works with Regional and Global InfoSec teams on promoting IT security awareness in-country, and taking appropriate steps to address security breaches, if necessary Establishes relationships with technology and equipment vendors Manages a team of IT support staff, including education, training and career development Advises human resources colleagues on staffing needs and participates in the hiring and training process Manages... departmental budget and tracks spending on equipment and staff Develops and maintains continuity plans to address local business continuity Has a thorough understanding of local culture and is active in seeking how technology enables the business to go faster Project Management experience with office builds and end to end infrastructure implementations to help expand the business across the country Qualifications and Requirements Experience with networks, firewalls, and desktop computing/management technologies A self-driven leader with proven capabilities in managing and leading a team Ability to write and communicate in English Great Interpersonal and stakeholder management skills Exhibit skills in solving complex problems spanning across multiple functions An individual who pays attention to details Ability to work under pressure and still meet goals and OKRs set by regional and global HQs. Minimum of 5 years experience
Thailand

Salary Criteria