ABOUT THE COMPANY

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

JOB SUMMARY

Person SpecificationND / HND / BSc in related fields.Must have a minimum of 2 years experience as a POS support technician (software).Ability to manage and prioritize multiple tasks and deliver within deadlines.Advanced written and verbal communication skills.Experience in configuration, installation, training and support of hardware or software products.Expertise in Microsoft Office and Operating Systems.Some Evening and Weekend schedules will be required.

RESPONSIBILITIES

Offer software support to include troubleshooting of POS and resolution of Agents & Merchants.Analyse users' requirements and develop functional specifications for a better result.Install software updates and perform other POS functions.Perform functional testing, interpretation, and analysis of results of tests.Support and maintain POS... terminals & devices.Use the required software to diagnose pending issues.Other designated tasks as assigned by the Line Manager.

REQUIRED SKILLS

Customer service, Operating systems, IT equipment installation and configuration, IT support, Interpersonal communication, Problem solving, Troubleshooting

REQUIRED EDUCATION

Diploma, Associate's degree
Lagos Nigeria

Salary Criteria