The objective of the Global Business Consulting Group ('GBC') is to build an industry-leading Excel and Microsoft Office applications support group which provides a crucial advantage in the marketplace. The primary responsibilities are to focus on providing premium level consulting services using workflow efficiency tools for Capital Market & Advisory clients. Combining a detailed understanding of finance and technology and an expertise in the product offerings, the role will focus on complex interactions with our clients in customizing Eikon/ Workspace desktop views and building and modifying financial models in Excel using databases. Globally, GBC provides 24/7 premium-level pre- and post-sales consultative support to AIM (Advisory & Investment Management) clients across several Excel Add-in products and Desktop Product. Responsibilities: Provide a high quality, consistent, end-to-end customer experience in the use and interpretation of our products and data this includes product... demonstrations and client training conducted both on-site and remotely Construction of detailed spreadsheets and Excel models that support client research and analysis activities Ensure a high level of customer satisfaction, focusing on quality and expertise Consistently upgrade your knowledge base and product expertise in order to constantly improve overall client experience for demos, trainings and support Review sales opportunities with account managers and assigned salespeople Collaborate closely with and maintain a consistent dialogue with Account and Sales teams to ensure a coordinated approach to beneficial support services, with a particular emphasis on global investment banks and investment management firms Consolidate customer feedback on data and products to Business and Product owners to influence product evolution toward best meeting client needs Working with the technical teams to test and validate product installations Responsible for answering client queries via phone queue and shared email inbox, particularly during times of high volumes/unusual resources Coordinate with the other Consultants and internal teams to maintain a global structure during roll-outs Skills and Experience Required: Bachelor's Degree in relevant subject (Accounting/Finance or Data Science) Preference for post-graduate qualifications (Account/Finance or Data Science) 4+ years relevant work experience in Corporate finance/Investment Management or Data Science (Including completed internship) Excellent VBA/API skills Excellent presentation, written communication and social skills Ability to work well within and influence team Strong customer relationship and consultative focus for both internal and external customers Additional Information: Supports APAC Shift Occasional Weekend Coverage also required in additional to regular business hours (compensated by in-lieu holidays) Each Consultant covers a specific shift but may be required to rotate with other Consultants at times. Queue support methods Consultants cover include phone, e-mail, and chat.
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
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