What’s the role?

As one of our valued Customer Service Consultants, you will be the voice of Smartgroup and play an integral role in ensuring each customer receives an exceptional customer experience through every interaction. Whilst it’s a high-volume inbound team, it is through these enquiries you will be able to achieve results for the customer and our business.

Who are you?
• Someone who is a big picture thinker, collaborates, adapts, self leads and role models how they deliver results
• You’ve got some experience in customer service and sales, it’s a plus if you’ve come from a financial services background
• You’ve got experience working in a phone-based environment
• You’ve got a natural affinity to translate complex jargon, and financial details into simple concepts
• You’re a pro at organising and managing competing priorities.
• You’re tech savvy and can pick up new systems easily

Why join us?

Our culture thrives on mutual respect, teamwork, and diversity of thought. We... proudly live and breathe our values of Accountability, Care and Team.

Here are just some of the benefits that come with being a Smartgrouper:
• Individual development plans for every team member, with ongoing learning and development opportunities
• Personal equity, salary packaging and novated leasing benefits (of course!)
• Extra leave like Birthday Leave, Community Leave, and more based on your eligibility
• A progressive, gender-neutral parental leave policy: up to 20 weeks Paid Parental Leave, superannuation contributions and a Return-to-Work Bonus
• An exceptional Referral and Reward Program
• A wellbeing fund, free massages and coffee carts in our offices every month
• Discounted rates with health insurance providers and annual flu shots

What’s next?

If you like the sound of this opportunity and have something special to offer in return, we’d like to hear about it! APPLY ONLINE today. A member of the Talent Acquisition team will be in touch to discuss next steps. Please feel free to mention if you require any adjustment to the recruitment process.

We're committed to Equality, Diversity and Inclusivity. We welcome all people to join our team, including Aboriginal and Torres Strait Islander peoples, people with a disability, all gender identities, LGBTQIA+, people of any socioeconomic status, age, race, national origin or ethnicity. We are proud to hold diversity and inclusion accreditations, including: WGEA Employer of Choice for Gender Equality 2019-21; DCA Inclusive Employer 2021-2022; and member of Reconciliation Australia's RAP network with accreditation for Smartgroup's Reflect Reconciliation Action Plan.

Please note: All successful candidates will be required to complete background checks which will include a police clearance prior to confirmation of employment
Adelaide SA Australia

Salary Criteria