COMPANY OVERVIEW:

Gains Holdings, LLC is a gym coaching and sports nutrition company backed by American Pacific Group, a private equity firm. Gains is made up of two business units – Gym Launch and Prestige Labs. Gym Launch is an industry-leading provider of coaching programs and business training materials to help gym owners increase revenue and improve profitability. Services include strategic... and tactical business training, community engagement, and access to proprietary resources to improve lead generation, lead nurture, sales, fulfillment, and retention. Prestige Labs provides premium fitness and health supplements focused on high-performance sports nutrition. Today, Prestige Lab’s primary go-to-market channel is gym owner affiliates, given close ties with Gym Launch. Prestige recently launched a broader fitness influencer affiliate channel to drive growth.

ROLE:

Gym Launch Business Consultants (BCs) present and sell our Gym Launch programs. They sell Gym Launch to new outbound and/or inbound prospects. Gym Launch Business Consultants manage their own pipeline of both Inner Circle & Big Box prospects. They are also an essential component of our customer experience. BCs understand that they are more than “Sales”, they are the first impression a prospect will get of Gym Launch and thus they must be professional, an effective communicator, and excellent at building rapport. They are also motivated by helping our clients achieve the highest levels of success. BCs understand that the sales process itself is a choreographed experience that should have the customer begging to buy.

RESPONSIBILITIES:
• Establish, develop, and maintain positive business and customer relationships
• Move all prospects to the proper stage of the pipeline via Zoho throughout the day
• Maintain a clear, up to date and accurate pipeline in Zoho, our CRM
• Follow up diligently and consistently with potential clients over extended periods of time
• Document all interactions with all Inner Circle & Big Box prospects and clients in the “notes” section of Zoho, escalating to the Support team as needed
• Educate prospects on our products from an expert perspective
• Available weekdays from 8 am-5 pm EST to take calls
• Attend (silently) at least 1 Daily Zoom call with our clients every other week
• Use both internal and external resources to maintain up to date knowledge of our products and industry
• Collaborate with the Sales Manager to formulate ideas on how to best serve our clients
• Be mindful of any emerging patterns of negative feedback from Inner Circle and Big Box Clients and report to the Sales Manager
• Quickly escalate clients as needed through Customer Success Manager or their Coach for action-planning

RESULTS:
• All prospects are properly moved in Zoho and information is documented on client details so service staff has proper expectations by EOD
• A close rate of 30% of Launch Inbound applications received per month is maintained
• A close rate of 20% of Launch Outbound eligible clients received per month is maintained (if applicable)
• All qualified prospects are consistently followed up with indefinitely
• There is an effective line of communication between the BC and the Sales Manager and CSM in which all necessary information is communicated in a timely manner
• BC remains well versed in the latest Inner Circle and Big Box product offerings through continued education/trainings
• All internal communication cycles are properly followed
United States

Salary Criteria