British American Tobacco in looking for an experienced IT Service Management Analyst (Applications) in our Saint-Petersburg factory . Responsible for managing applications throughout their lifecycle. Plays an important role in the application-related aspects of designing, testing, operating and improving IT services, as well as in developing the skills required to operate the IT organization's applications. Main role responsibilities: Responsible for managing local application services teams or directly support applications specific to Operations function Responds to any incidents being raised with regards to managed applications portfolio Supports services review process by providing data & analysis where applicable (complex apps landscape) Monitors delivery of support services as per agreed SLA Support major IT and business projects with massive IT components addressing new systems implementation and the changes in the existing systems – within agreed scope, timing and requirements... Ensures compliance, owns and tracks delivery of any required remediation activities Responsible for license management of apps portfolio in-scope Runs / participates in the Regional CAB for Infrastructure / Apps Changes Skills, knowledge, experience: Experience of 5-7 years in an IT position that interacts with the core business, including managing a complex IT services environment A good understanding of the organization’s IT applications, services provided A good understanding of the organization’s business with a focus on Operations (Manufacturing, Warehousing, Logistics processes and related) and how IT contributes to it English - advanced , Russian- advanced ITIL knowledge beyond theory. Credibility and trust; ideally has earned the respect of IT managers and other business managers at all levels Ability to work under pressure, handle stressful situations in a calm manner Relationship management and conflict resolution skills The ability to bring together and work with a team of people with varied backgrounds - business analysts, technical experts, process owners - to articulate and remedy service level issues Working at BAT: BAT Russia is all about freedom of choice — whether it’s our people or our products. Combined with our entrepreneurial spirit, it’s what’s driven our phenomenal success. We started trading tobacco over a hundred years ago. Today, we’re a multibillion dollar company with more than 200 brands in our portfolio. With robust positions in each of our regional markets, our future looks equally bright too. There’s no doubt our industry is controversial — we’re the first to admit that. But rest assured, we take a responsible approach to our trade. In each of our markets, we observe every local law regarding tobacco (in many cases going further through our own voluntary code). Not only that, we treat our farmers fairly, invest in the environment and help to sustain local communities. We also excel at developing our own people into leaders of the future. As a firm with a high-performance culture, we’ll expect a lot from you. But we’ll support you every step of the way to help you deliver. If you’re passionate and ambitious, rapid career progression is a reality here. And because we’re such a large firm (we employ more than 55,000 people worldwide), there are plenty of exciting opportunities for you to develop a truly extraordinary career
St Petersburg Russia

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