HSBC Bank

Job Description

Duties and Responsibilities

Your main responsibilities in this role include the following:
• Facilitate effective completion of Home Finance transactions (from Offer to Disbursement of funds)
• Closely co-ordinate, liaise and interact with customers, other banks, developers, agents and internal processing teams to ensure smooth flow of transaction and to enable efficient communication/feedback with customers
• Deal professionally and effectively with walk-in customers with maximizing sales opportunities
• Be the subject matter expert and educate branch staff to ensure best customer experience
• Continuously analyze & improve the mortgage operational process and flow by reviewing & enhancing existing flow of files and to identify improvements and oversee implementation
• Identify areas of improvement in terms of file presentation / preparation
• Propose resolution of problem areas & proactively advise Mortgage advisors to minimize discrepancies
• Checking... of files for AIP & Offers against the relevant checklist and ensure any discrepancies are resolved before sending file to operations
• Preparing Daily / Weekly and Monthly MI to submit to the senior management
• Managing system issues faced by Home Finance Department by reporting issues, arranging enhancements, follow up, testing, and coordinating with the local IT team and the vendors, when required
• Provide support to the sales team for post sales queries including booking appointments for Developers and Land Department being one point contact to customers post signing of offers
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets

Job Requirements
• At least two years of work experience in Retail Banking
• Experience in dealing with HNWI
• Proven track record of successfully operating in sales driven retail environment
• High levels of customer service and customer facing experience
• Strong communication and negotiation skills

Job Details

Company/Organization: HSBC Bank

Employment Type: Full-time Job

Job Functions: Finance

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

APPLY HERE

Relevant Links:
• Analyst
• Banking jobs in UAE
• Finance
• HSBC careers
• jobs in Dubai
• jobs in UAE
• Management

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