We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

Manulife’s Internal Audit team is looking for a Manager/Senior Manager for their Technology Audit team. The main objective of this position is to lead internal audits of the first-line infrastructure, second-line information risk, and other global technology functions. Audits of these areas cover a wide range of technology and governance processes, including cyber security over the cloud, traditional data centers, network etc. platforms, digital... transformations, continuous integration, development and deployment processes, and Information risk management disciplines such as Information Security Management, Technology Risk Management and Business Continuity Management.

The incumbent will lead and participate in the execution of large, complex assurance reviews of all types (key risk audits, emerging risk reviews, consulting, policy and standard reviews, data analytics, program and project audits, and other special projects) to deliver high quality, professional, cost-effective, valuable, and risk-based audits in Waterfall and Agile delivery methodologies. The key accountabilities include developing and executing risk assessments and provide assurance over the business being audited, developing meaningful audit reports highlighting key risks within the business which are shared with Senior Leaders and Audit Committee(s).

Responsibilities
• Lead a team of auditors to cover key internal technology risks and produce meaningful audit reports that clearly articulate the position on risks and related issues.
• Lead or support multiple simultaneous audit projects to ensure time and quality objectives are met. Timely address and/or report potential budget overruns and resourcing concerns.
• Assist in performing assessments of technology processes, tools and technologies that are existing and new to the company.
• Apply Information Technology & control environment concepts to assess and evaluate the effectiveness and efficiency of internal controls and operating practices.
• Lead and manage the development of agendas, audit objectives and scope, test procedures, and evidence requests lists.
• Clearly communicate potential issues and evaluate corrective action plans.
• As an infrastructure, security, and/or technology risk Subject Matter Expert (SME), train technology auditors on emerging technologies and security principles.
• Collaborate and communicate with various partners within the three lines of defense to promote awareness of risk.

What motivates you?
• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

Job Requirements
• University degree in information systems, or other relevant degree or equivalent experience, plus a security (e.g., CISSP, CEH and/or CISM) or other cloud/networking (e.g., AZ-xxx, CCxx) certification or equivalent experience, with 6-8 years of relevant experience. CISA certification is desirable but not mandatory.
• Working knowledge or prior experience with information systems and operations used in the insurance industry and financial services industry will be beneficial.
• Ability to quickly comprehend business processes and identify the risk implications, analyze complex situations, reach appropriate conclusions, and make valuable and practical recommendations.
• In depth knowledge of system development methodologies, cyber and network security processes and regulatory requirements.
• Ability to analyze complex datasets and/or patterns to arrive at valuable insights.
• Results oriented with a keen focus on quality and delivering value; ability to balance multiple priorities and projects; solid attention to detail while retaining focus on the “big picture” and top risks; flexible and organized with the ability to oversee multiple projects concurrently.
• Excellent influencing, and negotiation skills; professional presence, ability to navigate a matrix environment and influence across different areas and levels of management both in Audit Services and Technology.
• Demonstrated ability to work effectively in diverse environments and cultures, over multiple office locations.
• Ability to see opportunities to use data analytics for enhanced depth and breadth of audit coverage.
• Highest level of integrity accompanied by strong ethical principles.
• Understanding or working knowledge of cybersecurity concepts, such as, Security Operations (Vulnerability Management, DLP, SIEM etc.), Security Engineering (Cryptography, Cloud Security, Security Architecture etc.)
• Understanding or working knowledge of Network and Network Security concepts and tools, such as, Network Access Controls, Intrusion Detection and Prevention, TACACS/Radius (Central authentication), Network Penetration Testing, red-teaming etc.
• Understanding or working knowledge of information security controls, infrastructure technology, technology governance and assessments, ethical hacking / cyber security tools e.g. Qualys, Splunk, Netskope, Zscaler etc.
• Working knowledge of other technology infrastructure concepts, processes and associated risks - such as, Active Directory, DevSecOps, Virtualization, etc.

What can we offer you?
• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you
• Values-first culture We lead with our Values every day and bring them to life together.
• Boundless opportunity We create opportunities to learn and grow at every stage of your career.
• Continuous innovation We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship We build a business that benefits all partners and has a positive social and environmental impact.

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About John Hancock And Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com.

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, and education savings plans. Additional information about John Hancock may be found at johnhancock.com.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

CAN, Ontario, Toronto, 200 Bloor Street East

Salary range is expected to be between

$89,950.00 CAD - $167,050.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions
Ontario

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