TCS is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity and is reflected in our people stories across our workforce implemented through equitable workplace policies and processes.

About TCS

TCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries. TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed to offer businesses a single window into industry-specific solutions. Our agile industry units have embedded capabilities to enable rapid responses that provide a competitive edge to our customers. This, coupled with a unique Global... Network Delivery Model™ (GNDM™), is recognized as the current benchmark of excellence in technology deployment. We have made significant investments in digital technology, horizontal, and vertical platforms, allowing us to successfully serve our clients for over 50 years.

Job Description:

Must-Have:

• Strong experience on below technology areas -windows Lotus nodes Dominos script

• Associate should be ok to work in support project and in onshore/offshore model.

• Experience of any source safe application like MKS

• Providing production support to applications running in Java and handling job abends

Good-to-Have:

Knowledge on Service now, FRAUD Domain Experience

Roles and Responsibility:
• Diagnosis and Resolution
• Acknowledge receipt and start to investigate, diagnose, and analyze the L3 application incident
• Cooperate with client group for investigation diagnosis and analysis of L3 application incident
• Provide temporary solution or a permanent solution to the incident which eliminates the root cause of the incident
• Documenting and Reporting
• For a Priority 1 or Priority 2 Incident, following receipt of incident, till the resolution of that incident. The L3 support team needs to provide updated reports to client by sending an e-mail at least once every 60 minutes
• For each incident received in Incident/Change/Problem Management the Support team will update Incident/Change/Problem Management with detailed description of the L3 application incident resolution achieved for the same incident."

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resource

Thank you for your interest in TCS. Candidates that meet the qualification for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile
Brampton ON

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