- Compliance Services Specialist II
- Wheels, Inc. in Des Plaines, Illinois, United States
- jobs
- 10 hours ago
jobs description
Job Description:
JOB OVERVIEW
The Compliance Services Specialist II position manages various transactional roles within the Compliance Services team, including processing new vehicle paperwork and annual registration renewals for vehicles managed by Wheels fleet management company. The specialist will cultivate relationships with DMVs and trusted vendors to ensure industry partnerships and operate within external and internal systems for processing and communication. The role requires adherence to detailed tracking methods to ensure fleet vehicles are legally on the road with proper licenses and registrations.
Individuals may be assigned to different working groups with flexibility to reassign based on business needs to optimize customer satisfaction.
In addition to the responsibilities of a Compliance Services Specialist I, a Compliance Services Specialist II will:
Please note that this description is not exhaustive; other ad hoc tasks are expected.
KEY RESPONSIBILITIES /ESSENTIAL FUNCTIONS
Provide leadership by monitoring workflow, generating reports, distributing daily work, and escalating concerns to supervisors.
Create and manage SOPs for internal processes; serve as SME for Compliance Services.
Research legislative changes affecting title and registration transactions, and inform management for updates.
Partner with supervisors to investigate and resolve client issues and manage escalations.
Escalate potential issues impacting metrics and suggest solutions.
Support process and system development for improvements as SME.
Monitor and manage outlier reports, ensuring timely transaction processing.
Train and mentor new specialists to develop skills.
Support company initiatives and work with Specialists I to meet or exceed KPIs.
Assist with inbound compliance call center operations.
LEADERSHIP RESPONSIBILITIES
This position does not have leadership responsibilities.
COMPETENCIES
Effective communication skills with internal and external stakeholders.
Strong customer service and diplomacy skills.
Ability to multitask, prioritize, and stay organized in a demanding environment.
High attention to detail and accuracy.
Problem-solving and follow-up skills.
Basic math skills for complex tax document calculations.
Proficiency in Microsoft Office Suite and web-based systems.
Strong negotiation skills with vendors.
Self-motivated team player with leadership qualities.
EDUCATION/EXPERIENCE & SKILLS
High school diploma or equivalent.
3-5 years of office or customer service experience.
Experience with Salesforce request management system.
WORK ENVIRONMENT & PHYSICAL DEMANDS
Location:
Alpharetta, GA or Des Plaines, IL in a professional office setting.
Schedule:
Full-time, Monday-Friday, 8:30 a.m. to 5 p.m.
Travel:
Occasional, less than 10% for client visits.
Physical Demands:
Regular talking, hearing, and use of hands for call center tools.
DISCLAIMER
This description is not exhaustive; duties may change without notice.
Our Benefits
Wheels offers a comprehensive benefits package. for details.
Pay Range: $39,600 - $55,400
This position is eligible for an annual incentive plan based on performance. Final offers depend on experience, education, and other factors.
EEO Statement
Wheels is a drug-free, equal opportunity employer committed to diversity and inclusion. Employment is contingent upon successful screening.
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