- Consultant - Regulatory, Legislative & Tax
- IFDS in Toronto, Ontario, Canada
- jobs
- 1 week ago
jobs description
Bilingual Customer Service Agent(s) - English/French
Non-Permanent
Timmins, Ontario
Canada
Bilingual Customer Service Agents
We offer a fully remote work environment for those living in Northern Ontario outside of the Greater Toronto Area
We offer a hybrid working environment for employees from the Greater Toronto Area
Who we are
With its global headquarters in Toronto, Canada, International Financial Data Services (IFDS) is a world-leading provider of outsourcing andtechnology solutions to the financial services industry. IFDS services over 240financial organizations around the world, providing solutions to a wide rangeof global asset managers, wealth managers, banks, and insurance companies. Withemployees and partners located throughout Canada, Europe, and Asia-Pacific, theIFDS enterprise supports more than 17 million accounts with AUA ofapproximately CAD $4 trillion.
IFDSCanada, Ireland, and Luxembourg are 50/50 joint ventures between Boston-based
State Street Corporation, one of the world’s leading providers of financialservices to institutional investors, and Connecticut-based SS&CTechnologies, a global provider of investment and financial software-enabledservices and software for the global financial services and healthcare industries.
Imagine yourselfat IFDS
Come experience a community like no other at International Financial Data Services (IFDS). We offer work opportunities driven by a passionfor creating market leading financial solutions, and a culture that nurturescollaboration, accountability, diversity & inclusion, and continuouslearning. We’ll provide you with opportunities to develop your career. Fromongoing training and development programs to experiences working with ourglobal financial services partners, you’ll be able to realize your full potential.
Role Overview
Theincumbent’s primary focus is to strive towards effective delivery commitmentsto our clients. The main objectives of this role will be to develop a positiveclient experience by understanding and responding to our clients’ enquiriesprofessionally and accurately. As the primary point of contact for our clients,the Bilingual Customer Service Agent must provide exemplary customer service aswell and recognize opportunities too proactively position IFDS’ services tomeet and exceed our clients’ needs.
If you want to be part of a culture thatvalues and fosters team unity, build rapport with our clients and work closelywith our fellow business partners then consider working at IFDS.
Role Responsibilities
Actively and effectively manages theday-to-day customer service delivery model for clients by:
Being the liaison between IFDS and the advisor/dealer community who act on behalf of our Fund Company clients
Responsible for responding to a variety of client issues and inquiries
Able manage multiple client inbound/outbound calls and emails
As the primary liaison to advisors and dealers the Agents provide account and fund information, issue resolution trade details and review/signoff of reports and special projects
Knowledgeable when it comes to IFDS’ services, products, policies and procedures pertaining to the team’s accountable transactions
Liaise with internal teams to facilitate client service requirements
Minimum Qualifications
Must be fully bilingual in English/French with both verbal and written communication skills
Preferably located in the Cochrane district - ie. Timmins, Cochrane, Hearst, Iroquois Falls, Kapuskasing, Moosonee, or Smooth Rock Falls
Must be fully bilingual in English/French with both verbal and written communication skills
Minimum 1 year experience in the financial services frontline
Post-secondary education in a related discipline
Previous experience in a service-oriented environment; strong client focus
Excellent interpersonal skills
Very strong ability to organize and prioritize work. Ability to work on multiple and changing priorities within specified timeframes
Able to co-ordinate and operate in occasionally stressful situations in resolving the client’s issues
Team Player, able to work in a team environment with shared goals and accountabilities
Understands the business impact of escalated incidents and service requests
Posit…