- IT Support Apprentice
- Just IT Training Limited in North Yorkshire, , United Kingdom
- jobs
- 2 weeks ago
jobs description
Key Responsibilities
* Provide technical support to end-users, both in person and remotely
* Install, configure, and maintain computer systems and software
* Implement security of the network, data and its storage and communication systems
* Assist with network administration tasks, including setting up user accounts and permissions
* Work together with other managers and directors in relation to IT matters
* Help manage the process for achieving agreed standards for Cyber Security and protocol
* Discuss, agree and maintain IT elements of the Business Continuity Plan
* Assist in ensuring that Bowman Riley operates within the law in relation to copyright licencing and assists with Data management (GDPR)
* Document technical procedures and create user guides.
* Collaborate with the IT Manager to implement new technologies and upgrades.
General Responsibilities
* Assist with Providing 1st/2nd line technical support, answering support queries either directly or via phone or e-mail.
* Support users in the use of computer equipment by providing necessary advice and/or training
* Maintain and update internal documentation and database systems in a timely manner
* Perform system administration and housekeeping activities
* Purchase (after approval) equipment and licenses (e.g., software, hardware etc)
* Ensure all IT deliveries are checked and stored in a secure location
* Secure disposal of old equipment following policy controls
* Assist the IT Manager with hardware installation and support, including desktops, laptops, printers, and access points
* Assist with other ad-hoc duties as required for the role and within the organisation
* Key software installation and support
* Log faulty equipment with third parties
* Assist with desktop/laptop setup and configuration
* Assist with phone/tablet setup and configuration
General Responsibilities
* Assist with Providing 1st/2nd line technical support, answering support queries either directly or via phone or e-mail.
* Support users in the use of computer equipment by providing necessary advice and/or training
* Maintain and update internal documentation and database systems in a timely manner
* Perform system administration and housekeeping activities
* Purchase (after approval) equipment and licenses (e.g., software, hardware etc)
* Ensure all IT deliveries are checked and stored in a secure location
* Secure disposal of old equipment following policy controls
* Assist the IT Manager with hardware installation and support, including desktops, laptops, printers, and access points
* Assist with other ad-hoc duties as required for the role and within the organisation
* Key software installation and support
* Log faulty equipment with third parties
* Assist with desktop/laptop setup and configuration
* Assist with phone/tablet setup and configuration
Behaviours
* Report to and regularly communicate with the IT Manager
* Communicate and deliver our core values.
* Be self-motivated and have the ability to encourage others to work as efficiently and effectively as possible
* Be approachable and respectful
* Proactively share knowledge
* Be actively involved in the wider industry specific to your IT systems
* Act in the best interest of the company; promote your association with the practice in all communications with the broader industry and educational establishments
* Act as a company ambassador when attending events and communicating with people outside the business
* Engage in continued learning and development
* Be flexible and adaptable to change
* Work across all offices and teams where and when required
* An aspiration to continually develop your skills
* Proactive problem solver
* Encourage and support the success and development of others and the business.
Experience and Qualifications
* Qualifications GCSE or equivalent - Maths and English grade C or above (essential)
* Good Communication Skills
* Full UK Driving licence
* Ability to travel to any of the business offices as and when required
* Proficient in Microsoft 365 stack
* To have a commitment to ongoing training to develop your skills in areas relevant to your role
* Hold a recognised qualification in an IT-related subject is preferred but not essential
* Proficient in computer Networking, Security and Communication systems