- Care Team Representative
- Sedgwick Claims Management Services Ltd in Orlando, Florida, United States
- jobs
- 2 weeks ago
jobs description
Global Privacy Policy
Sedgwick’s caring counts commitment is to value the right of privacy of the companies and individuals we serve. It is Sedgwick’s policy to comply with all applicable privacy and data protection laws and maintain the trust of those we serve.
We want to share with you our policy to what personal information we may collect, how we may use this information and other important areas relating to your privacy and data protection. Please find below links to the policies that apply to all internet sites and applications of Sedgwick and its groups of companies.
A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.
Care Team Representative
Our teams connect! We collaborate onsite and have a hybrid work arrangement. All candidates must live near one of our centers of excellence. Our Orlando office is located at: 12650 Ingenuity Dr Orlando FL 32826.
Entry-level, Care Team Representative
Are you looking for an impactful job requiring no prior experience that offers an opportunity to develop a professional career?
A stable and consistent work environment in an office and/or virtual setting.
A training program to learn how to help employees and customers from some of the world’s most reputable brands.
An assigned mentor and manager who will guide you on your career journey.
Career development and promotional growth opportunities through increasing responsibilities.
A diverse and comprehensive benefits package to take care of your mental, physical, financial and professional needs.
See what a day in the life of a Care Team Representative is like: SED
23026
- -09-24 ()
PRIMARY PURPOSE OF
THE ROLE:
To provide excellent service displaying empathy to callers regarding claims for multiple lines of business, including but not limited to, expediting the claims process, and providing detailed claim notes on all calls, resolving issues with one call/one person response, and directing calls to appropriate escalation path as needed.
ARE YOU AN IDEAL CANDIDATE?
We are looking for enthusiastic and empathetic candidates that want to grow a career. Ideal candidates will thrive in a collaborative team environment, show motivation, and drive in their work ethic, are customer-oriented, naturally empathic and solution-focused.
ESSENTIAL RESPONSIBILITIES MAY INCLUDE:
Provide excellent customer service to external customers and internal support to an assigned team.
Act as a liaison between customers and team members; direct calls to appropriate escalation path as needed.
Provide detailed notes on phone calls, and track and code documentation according to standard processes.
Educate and inform customers about processes, timelines and status of inquiries via multiple communication channels.
Resolve issues with one call/one-person responses.
Investigate customer feedback.
Track trends.
Assist with developing corrective/preventative actions.
Perform administrative tasks.
QUALIFICATIONS:
Education & Licensing:
High school diploma or GED required.
Skills:
Strong oral and written communication, computer literate – including Microsoft Office, organizational skills required.
PC literate, including Microsoft Office products, Windows environment.
Must meet minimum typing requirements.
Experience:
Clerical or customer service experience or equivalent combination of education and experience preferred.
APPLICATION PROCESS:
You will complete a recorded video interview as part of our application process. Upon completion of the…