- Email & CRM Coordinator
- We Are Aspire in London, , United Kingdom
- jobs
- 3 weeks ago
jobs description
Job Title: CRM Executive
Location: London (Hybrid)
Salary: £30,000-£35,000About the Role:
We're working with an exciting fashion brand looking for a passionate CRM Executive to join their growing team. This role is perfect for someone who thrives in a fast-paced environment, has a sharp eye for detail, and is excited by the opportunity to make a real impact across both online and in-store customer journeys.
You'll be responsible for the end-to-end delivery of email and SMS campaigns across the European region - ensuring accuracy, relevance, and performance in everything you do. Working closely with cross-functional teams, you'll play a key role in building customer loyalty, driving retention, and maximising ROI through personalised communications.
Key Responsibilities:
Coordinate and deliver CRM campaigns across email and SMS (BAU and ad hoc), including newsletters, lifecycle comms, and behavioural triggers
Maintain 100% accuracy across all campaign variants through thorough QA, testing, and management of translation timelines
Support the Email & CRM Specialist in rolling out a personalised communication strategy across regions
Utilise analytics and customer insights to optimise customer journeys and deliver tailored content
Brief in campaign assets and manage execution from concept to deployment
Collaborate with internal teams (Marketing, Ecom, Merchandising, PR, Retail) to ensure consistency and alignment
Manage campaign-level reporting to deliver actionable insights and support optimisation
Drive innovation through test-and-learn initiatives to continually improve CRM performance
Troubleshoot technical issues with internal and external stakeholders to remove blockers and ensure seamless delivery
Stay on top of CRM trends and contribute ideas to enhance strategy and customer experience
What We're Looking For:
1-2 years' experience in a CRM, Email Marketing, or similar role (ideally within fashion, beauty, or lifestyle sectors)
Strong understanding of email marketing platforms and segmentation tools
Data-driven mindset with experience analysing performance metrics and making strategic recommendations
Highly organised, detail-oriented, and able to manage multiple projects and timelines
Excellent communication skills and a collaborative approach to teamwork
Proactive and agile, with a genuine passion for marketing innovation and customer experience
Why Apply?
Work with a brand that's redefining the fashion space with creativity and customer connection at its heart
Be part of a collaborative, team where your ideas and input will genuinely shape CRM strategy
Hybrid working environment with flexibility and trust
Exposure to a broad range of marketing channels and high-impact projects
We Are Aspire Ltd are a