- Head of Operations
- Zurich in Douglas, Isle of Man, Isle Of Man
- jobs
- 1 month ago
jobs description
Location: Douglas, Isle of Man
Closing date for applications: 1st April 2025
Who are we looking for?
We are seeking an experienced and dynamic Head of Operations to lead our team. The successful candidate will be responsible for overseeing Domestic Pensions, ZIPAL, Corporate Savings, Group Protection including Hong Kong, and Technical Operations teams. This role is pivotal in ensuring the smooth and efficient functioning of these critical areas, while driving strategic initiatives and operational excellence.
As the Head of Operations, you will:
Lead all the International Markets operational teams, providing strategic direction and fostering a culture of high performance and continuous improvement.
Oversee the administration and management of all operational teams, ensuring compliance with regulatory requirements and delivering exceptional service to our clients.
Drive the operational efficiency and strategic alignment of Zurich International Pensions Administration Limited (ZIPAL), ensuring it meets business objectives and exceeds client expectations.
Provide technical leadership and expertise, ensuring that all operational processes and procedures are efficient, effective, and aligned with industry best practices.
Collaborate with the wider senior leadership team to develop and implement strategic initiatives that drive operational excellence and support business growth.
Monitor and analyse key performance indicators (KPIs) to identify areas for improvement and implement corrective actions as needed.
Ensure compliance with all relevant regulations, standards, and internal policies.
Build and maintain strong relationships with internal and external stakeholders, including clients, partners, and regulatory bodies, where necessary.
Develop and implement mitigating actions to manage potential risks.
Help the business achieve its strategic objectives while protecting it from regulatory and/or reputational risks, by owning key financial targets.
Your skills and experience:
Proven experience in a senior management role, preferably within the insurance or financial services industry.
Strong knowledge of Employee Benefits such as Domestic Pensions, Corporate Savings, Group Protection, and Trustee business.
Excellent leadership and people management skills, with the ability to motivate and develop a high-performing team.
Strong strategic thinking and problem-solving abilities.
Excellent communication and interpersonal skills, with the ability to build and maintain effective relationships with stakeholders at all levels.
Strong analytical skills, with the ability to interpret data and make informed decisions.
Knowledge of relevant regulatory requirements and industry standards.
Agile mindset with the ability to adapt to changing priorities.
A degree in business, finance, or a related field is preferred.
Proven experience in problem solving, being able to clearly show your ability to influence and communicate effectively with internal and external stakeholders.
The reward:
In return we are offering an attractive salary plus a generous benefits package including bonus and defined contribution pension scheme. We are committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities. As well as this we have our state-of- the- art headquarters where we have free on-site car parking.
Who are we?
We are Zurich International Life!
We support our fellow business units who provide life and savings products to markets around the world. Based out of the Isle of Man since 1982, Zurich has built a strong reputation as a reliable, dependable yet innovative insurer and regularly receives recognition and awards from the industry. We believe in having a diverse mix of employees that reflects our customers and the communities in which we live and work. Our diversity and inclusion initiatives are shaping an environment where everyone feels welcome.
We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community actively through the Zurich Community Trust.
This role is based in our state-of-the-art Isle of Man office alongside a further 360 employees at this location.
So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.
The financials
Competitive salary.
12% defined non-contributory pension scheme.
Annual company bonus.
Income Protection.
Life cover - four times your salary.
Free Car Parking, including electric car charging points.
Time away
25 days holiday a year plus bank holidays.
The option to buy up to an additional 20 days or sell some of your holiday.
Three days paid volunteering.
Up to 16 weeks' full pay for maternity, paternity and adoption leave.
Your health is important to us
Access to Private medical insurance.
Virtual GP appointments.
Free flu jab.
Access to a wealth of support from our wellbeing partners.
Flexible working.
Free fruit on a Weekly basis
We're making a difference
Creating a brighter, more sustainable future underpins all that we do here in Zurich. Our modern and sustainable office is BREEAM and SAGE Plus accredited.
Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community actively through the IOM Staff Charity Fund.
Zurich