- Head of Personalisation
- Standard Bank in Douglas, Isle of Man, Isle Of Man
- jobs
- 1 month ago
jobs description
Company Description
Standard Bank Offshore is the offshore arm of the Standard Bank Group, a leading Africa focused financial services group, and an innovative player on the global stage. Our international Banking, Lending, Investment, Fiduciary and Wealth Management services offers a variety of career-enhancing opportunities - plus the chance to work alongside some of the sector's most talented, motivated professionals.
Our clients range from individuals to businesses of all sizes, high net worth families and large multinational corporates and institutions. We're passionate about creating growth in Africa and SBO is perfectly positioned to support the growth of our organisation from our office in the Isle of Man, Jersey, London, Mauritius and South Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
This role leads overall strategic and tactical guidance for driving various processes, framework, learning, and best practices for overall platform enablement efforts. Develops partnerships across all business units and countries and works closely with leadership teams and other partners to ensure alignment on common practices to drive capability build of NBA and campaigns.
Qualifications
Minimum Qualification:
First Degree in Business Commerce
Post Graduate Diploma in Business Commerce
Experience Required :
3 - 4 years
Experience integrating initiatives across projects and target audiences to exploit
economies of scale, shared learning and optimal resource utilisation. Able to use
established networks inside and outside the organisation deliver shared outcomes. * 5 - 7 years
Stakeholder Management, Understanding of Banking products & services,
Understanding of NBA conversation portal and campaigns; Understanding of Data &
Analytics within the ecosystem.
Key Outputs :
Accountable to articulate and implement a plan and communication to operationalise the strategy in response to shifts in the markets and client expectations
Builds and maintain strong working relationships with key stakeholders and colleagues
Supports the bankers and leadership team in executing effective management disciplines and establishing a sales coaching program
Leads the creation and deployment of appropriate training, content/sales messaging, processes, practices, and tools to support the frontline
Supports with the on-going creation of new personalisation use cases for NBA and campaigns
Additional Information
Behavioural Competencies:
Articulating Information
Team Working
Producing Output
Pursuing Goals
Directing People
Taking Action
Documenting Facts
Making Decisions
Managing Tasks
Establishing Rapport
Embracing Change
Interacting with People
Technical Competencies:
Query Resolution
Written Communication
Business Administration Skills
Programme Management
Stakeholder Management
Application Knowledge for Support
#SBO
Standard Bank