- Technical Support
- Dell Technologies in Phra Nakhon Si Ayutthaya, Phra Nakhon Si Ayutthaya, Thailand
- jobs
- 1 month ago
jobs description
Thailand
Dell Technologies
Full time
At Dell Technologies, we also emphasize on people development. Whilst the core of what we believe in is the customer, we also focus on career progression through self learning and certifications. Join us to do the best work of your career and make a profound social impact as a Technical Support Technician on our Technical Support Team in **Bayan Lepas, Penang.**
**What you’ll achieve**
As a Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.
You will:
- Assists customers by diagnosing problems and providing resolutions for technical and service issues.
- Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in dispatching services/parts
- Assumes complete ownership of customer issue until resolved involving multiple inbound and outbound communications; owns the issue and engages/collaborates with multiple resources.
- Proactively contributes to increasing team efficiency by sharing knowledge, providing feedback about best practices, writing tools / utilities.
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
Ability to focus on customer resolution, quickly and qualitatively.
- Well-versed in verbal & written communication skills - Thai and English
- Fresh graduates from any related background.
- Ability to demonstrate sense of urgency regarding customer reported issues.
- Excellent telephone and customer handling skills.
- Excellent analytical and logical thinking skills.
Desirable Requirements:
Ability to work shift(s) on a rotating schedule that includes evenings, weekends, holidays.
**Job ID**:R239598
**Dell’s Flexible & Hybrid Work Culture**
At Dell Technologies, we believe our best work is done when flexibility is offered.
We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page.
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