- Housekeeping Coordinator
- Capella Hotel Group in Ban Mae Kha Tai, Chiang Mai, Thailand
- jobs
- 1 month ago
jobs description
Thailand
Capella Hotel Group
Full time
Posted 01-Mar-2025 (MST)_
- _THA_
- _Salary_
- _Full Time_
- _ 5 Days Work Week / Annual Vacations / Provident Fund / Health and Life Insurance / Social Security / Uniforms / Duty Meal_
**Position overview**
The Housekeeping Coordinator acts as the main point of contact in the Housekeeping operation. The individual assigns rooms to Housekeeping Attendants, dispatches them on requests and supports the Front Office in ensuring timely room readiness. The Coordinator also supports the higher management with administrative tasks of the department.
**The Role**
- Coordinates the daily tasks of Room Attendants and delegate guest requests to them.
- Updates and maintain prompt communication with the Floor Supervisors and Front Office team on room status using the appropriate system according to departmental procedures.
- Assists the higher management in administrative tasks such as office supplies, inventory control, expenses report and any other department related documents. Update the departmental noticeboard with the latest information periodically.
- Collect all guest compliments and comments relating to team members and the department. Communicate them with the team to inspire and recognize excellent performances.
- Coordinate work-order requests from Attendants, other departments and guests to Duty Technician. Ensures proper follow-up on work-order requests are completed promptly.
- Monitors and keeps record of department projects to ensure that the departmental goals are met in a timely-basis.
- Establish and maintain an efficient and accurate storage system of all inventory supplies to ensure adequate resources, meeting operational needs.
- Report any issue or damages and breakdowns within working areas and the hotel to ensure a defect-free facilities and service amenities provided.
- Maintain an up to date knowledge of the hotel daily services, activities, promotion, and event. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information.
- Assists in identifying training needs standard testing and provide guidance to improve team members' performance.
- Ensure all team members recognizes the importance of LQA and Forbes standards as to deliver excellent audit and service performance.
- Foster a positive working environment for all team members and check in regularly to ensure team members satisfaction and maintain strong working relationships within the. Give praises and encouragements for good performances.
- Build strong relations with all guests, noting special attention to the hotel's VIPs and return guests to ensure long lasting guest loyalty.
- Handling complaints and resolving service 'Glitches', keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests' satisfaction.Ensures that working area is kept clean and organized at all times. Assist to enforce strict compliance with Work Place Safety and Security policies set by the hotel.
**Talent Profile**
**Qualification**
- Diploma
**Work Experience**
- Experiences in similar role at luxury hotels/resorts
**Technical Skills**
- Excellent interpersonal skills with personable character, a team player and good at cultivating guest relations.
- Basic command of written and spoken English
- Knowledge of cleaning procedures, chemicals and surfaces
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