- Energy Advisor
- ENERGY SAVING TRUST in Hertfordshire, , United Kingdom
- jobs
- 1 month ago
jobs description
Energy Advisor
* Salary: £23,419, increasing to £24,003 upon successful completion of qualification and probation.
* Hours: Full time
* Hybrid / Edinburgh - Blended or fully office based (from our office in Edinburgh)
* Closing Date: 24 March 2025
* Ref: GN 1340
As an energy advisor, you will play a crucial role in helping people across Scotland reduce their energy costs and make their homes warmer and more comfortable.
Who we are
Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.
At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.
Here are some of the benefits we offer:
* We offer an outstanding pension scheme including employer contributions.
* Enhanced parental leave.
* 25 days annual leave plus bank holidays, with service-linked increases as well as three goodwill days over the Christmas period.
Please see our careers page for the full list of benefits we have to offer and why Energy Saving Trust is a great place to work.
The team
Our consumer advice team is at the heart of Energy Saving Trust’s mission, providing expert, impartial advice to help households across Scotland make their homes more energy efficient, reduce fuel bills, and cut carbon emissions. We are a versatile and supportive team committed to delivering world-class customer service and making a real impact in the journey towards net zero.
The role
By providing tailored, high-quality energy advice via telephone, email, and digital channels, you will empower customers to take meaningful action on energy efficiency, low carbon technologies, and sustainable energy solutions.
Success in this role means delivering exceptional customer service, applying expert knowledge to individual circumstances, and ensuring our customers receive the support they need to make informed energy choices.
We prioritise upskilling our team and will begin expanding your knowledge of our services and energy efficiency immediately. Our SQA-accredited Home Energy Scotland advisor induction includes the City & Guilds Energy Awareness in the Home qualification. You'll receive ongoing mentoring, coaching, and development throughout your training.
The LEZ exemption phone line will be open 9am –8:30pm. Your primary hours will be 9am –5:30pm but to ensure complete coverage for this service between 9am-8.30pm the extended hours team will cover 5pm- 8:30pm.
What you’ll do
* Provide advice over many different aspects of loans, grants, and schemes within Scotland.
* Providing world class customer service via email and Inbound/outbound calls in the evenings.
* Cover a wide range of knowledge and support to all areas in Scotland.
What you’ll bring
* A proven track record of delivering excellent customer service in an advice setting.
* The ability to learn and apply new knowledge quickly.
* Excellent verbal and written communication skills; including ability to communicate technical subject matter clearly and effectively with vulnerable customers.
* Ability to record data accurately while speaking to a customer.
To apply, please click the apply button to visit our recruitment portal.
Applications close 23.59, 24 March 2025. Interviews are intended to be held week commencing 31 March 2025.
Reasonable adjustments: We are a Disability Confident Committed employer. We want to ensure that our recruitment process is inclusive of and accessible for, everyone.
If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch.
Flexible working: We offer a range of flexible working arrangements, including working from home, compressed or part-time hours, job shares and other arrangements. There is no need to justify your preferred working pattern and we encourage our people to work in whichever way helps them to perform at their best.
We will be happy to discuss this and our blended working model at the interview stage with you.
Please note, that we are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK.
Diversity and inclusion Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best.
We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust.
We are a Disability Confident Committed employer and offer guaranteed interviews for disabled applicants who meet the minimum criteria for a role